5.1 Procedure for performing an overwrite installation of JP1/IT Desktop Management 2 - Manager
To perform an overwrite installation of JP1/IT Desktop Management 2 - Manager, you must use a version that is no earlier than the currently installed version. In addition, an overwrite installation requires at least 2.5 gigabytes of free space on the hard disk drive.
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Before performing an overwrite installation, log out from JP1/IT Desktop Management 2 to close the operation window. If you perform an overwrite installation while the operation window is open, the operation window might not be displayed correctly after the installation.
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To perform an overwrite installation on a Windows computer that supports User Account Control (UAC), a dialog box requesting elevation of the permissions level might appear. If this dialog box appears, agree to the request.
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Do not shut down the OS during installation. If you do so, the program might not run correctly even if you install it again later.
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Before installation, make sure that all Windows applications have been closed. If you perform installation without terminating JP1/IT Desktop Management 2 - Manager, restart the OS regardless of whether installation was successful. If service JP1_ITDM2_Service does not start or JP1/IT Desktop Management 2 - Manager does not run when the OS is restarted, use the following procedure to perform installation again:
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Close all Windows applications.
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Stop the service (JP1_ITDM2_Service).
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Perform overwrite installation again. (The service you stopped will start.)
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To perform an overwrite installation of JP1/IT Desktop Management 2 - Manager:
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Insert the supplied media in the CD/DVD drive.
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In the Hitachi Integrated Installer dialog box that opens, select JP1/IT Desktop Management 2 - Manager, and then click the Install button.
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In the dialog box indicating the start of installation, click the Next button.
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In the License Agreement dialog box, check the displayed information, select I accept the terms in the license agreement, and then click the Next button.
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In the component selection dialog box, confirm the settings, then click the Next button.
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In the Type of Manager to Install dialog box, confirm the Manager type, and then click the Next button.
If Management relay server has been selected, go to step 7. If The management server in a single-server configuration, or the primary management server in a multi-server configuration has been selected, go to step 8.
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In the Agent Component Settings dialog box, select the agent components to be included on the management relay server, and then click the Next button.
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In the dialog box indicating that installation preparations are complete, check the displayed information, and then click the Install button.
Installation starts. For a cluster configuration, a dialog box prompting for service stoppage if necessary opens. Perform the appropriate operation.
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In the dialog box indicating that installation is complete, specify the settings for updating components, and then click the Complete button.
For details about updating components, see 5.8 Updating components.
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When a database needs to be upgraded, Setup appears in the dialog box indicating that the overwrite installation is complete. Select Setup or start setup from the Start menu to perform setup. In this case, component-related settings are displayed in the dialog box indicating that setup is complete.
The overwrite installation of JP1/IT Desktop Management 2 - Manager is complete. If a message asking you to restart the complete appears, restart it.
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When you upgrade this product (by installing it over the previous version of this product), the Import status that was displayed in the Background Task panel of the Home module is not inherited. The Import status will be updated when you perform an import after the upgrade.
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