5.2 Procedure for performing an overwrite installation of an agent from the supplied media

To perform an overwrite installation of an agent, you must use a version that is not earlier than the currently installed version. In addition, you must log on to the OS as a user with administrator permissions.

Important

To install the agent on a Windows computer that supports User Account Control (UAC), a dialog box requesting elevation of the permissions level might appear. If this dialog box appears, agree to the request.

Important

Do not shut down the OS during installation. If you do so, the agent might not run correctly even if you install it again later.

Important

When performing an overwrite installation of JP1/IT Desktop Management 2 - Agent on a computer with JP1/IT Desktop Management - Agent installed, an installation error occurs if the path of the installation folder of JP1/IT Desktop Management - Agent is longer than 104 bytes. In this case, uninstall JP1/IT Desktop Management - Agent before installing JP1/IT Desktop Management 2 - Agent.

To perform an overwrite installation of an agent:

1. Insert the supplied media in the CD/DVD drive.

2. In the Hitachi Integrated Installer dialog box that opens, select JP1/IT Desktop Management 2 - Agent, and then click the Install button.

3. In the dialog box indicating the start of installation, click the Next button.

4. In the Types of components to be installed dialog box, select Agent and then click the Next button.

   Tip

   You can change an agent to a relay system by selecting Relay system. However, you will be unable to change it back.

   Tip

   You cannot select Relay system unless the management server (or primary management server) is a management relay server. In this case, because you can install the agent only, Agent is selected and cannot be changed.

5. In the Components to be installed dialog box, select the component and subcomponents you want to install, and the installation method you want to use. Then, click the Next button.

   By default, the components selected during the initial installation are set.

6. In the dialog box indicating that installation preparations are complete, click the Install button.

   Installation starts.

7. In the dialog box indicating that installation is complete, click the Complete button.

The overwrite installation of the agent is complete. If a message asking you to restart the computer appears, restart it.

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