5.8 Updating components

Components include agents and network access control agents. You can upgrade these programs as follows:

Important: When performing an overwrite installation of JP1/IT Desktop Management 2 - Agent on a computer with JP1/IT Desktop Management - Agent installed, an installation error occurs if the path of the installation folder of JP1/IT Desktop Management - Agent is longer than 104 bytes. In this case, uninstall JP1/IT Desktop Management - Agent before installing JP1/IT Desktop Management 2 - Agent.

Important: If you need to install a relay system on a computer that was being used as a JP1/IT Desktop Management site server (a computer with JP1/IT Desktop Management - Remote Site Server installed), uninstall JP1/IT Desktop Management - Remote Site Server before installing the relay system.

Automatically updating components by using programs registered on the management server:

When you upgrade multiple programs, including JP1/IT Desktop Management 2 - Manager, as in an entire system upgrade, if you set automatic updating of components during the overwrite installation of JP1/IT Desktop Management 2 - Manager, new versions of the agent and network access control agent are registered on the management server and distributed automatically.

You can set the automatic updating of components and registration of each program on the management server in the dialog box indicating that overwrite installation of JP1/IT Desktop Management 2 - Manager is complete, or in the Component Registration dialog box that you can open from the Start menu on the management server.

Updating components by using ITDM-compatible distribution:

You can update components by registering a package on the management server and creating a task to distribute the package. This method is useful when you do not want to update components automatically because you want to control when the load is applied to the network. If you do not want to update components automatically, you need to disable the automatic updating of programs registered on the management server.

If you upgrade multiple programs, including JP1/IT Desktop Management 2 - Manager, as in an entire system upgrade, and you set components as a package during the overwrite installation of JP1/IT Desktop Management 2 - Manager, new versions of the agent and network access control agent are registered automatically as a package on the management server.

You can register components as a package and register each program on the management server in the dialog box indicating that the overwrite installation of JP1/IT Desktop Management 2 - Manager is complete, or in the Component Registration dialog box that you can open from the Start menu on the management server.

The name of the package that is registered automatically is [program-format-name_version-number_program-name-of-each-component] (for example, [P-CC2642-7BA4_1050_JP1_IT Desktop Management 2 - Agent]). Add and distribute a task that specifies this package. When adding a task, make sure the components are updated in the order described in 5.6 Overview of upgrading the entire JP1/IT Desktop Management 2 system.

Tip: When package registration of the component is completed, the name of the automatically registered package is displayed in the message. Even if the package of the same version is registered, the same message is displayed and overwrite registration is not done. To check whether package displayed on the message is registered or not, check the Last Modified Date/Time of the package from Packages - Package List of the Distribution (ITDM-compatible) screen. If the Last Modified Date/Time is not updated, redistribution of package is not needed.

Updating components by using supplied media:

Update programs by performing an overwrite installation from the supplied media containing the new versions.

For an overwrite installation, make sure you update components in the order described in 5.6 Overview of upgrading the entire JP1/IT Desktop Management 2 system.

Updating the controller:

If the controller is updated when JP1/IT Desktop Management 2 is upgraded, an overwrite installation is performed automatically when Remote Controller is executed from the operation window.

If you execute Remote Controller from the Start menu, an overwrite installation of the controller is not performed. To execute Remote Controller from the Start menu, you must execute Remote Controller from the operation window to upgrade the controller first before you update the agent.

Important

An overwrite installation of the controller is not performed in the following cases:

The proxy server Internet option is not set correctly in the environment to which you want to connect to JP1/IT Desktop Management 2 via the proxy server
Internet Explorer is in offline mode

Important: If the network access control agent is upgraded on a device before the process of enabling Network Monitor has been completed, restart the device after the upgrade.

Related Topics:

5.9 Procedure for registering components

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