5.7 Procedure for upgrading JP1/IT Desktop Management 2 - Manager
You can upgrade JP1/IT Desktop Management 2 - Manager by performing an overwrite installation with a new version of the program on the management server.
- Important
-
Before starting the upgrade, log out from JP1/IT Desktop Management 2 to close the operation window. If you perform an upgrade while the operation window is open, the operation window might not operate correctly after the upgrade.
To upgrade JP1/IT Desktop Management 2 - Manager:
-
Back up the database.
Create a backup of the database for use in the event of a failure.
Use Database Manager to back up the database. Leave at least 20 gigabytes of free space on the drive containing the backup folder.
-
Perform an overwrite installation of JP1/IT Desktop Management 2 - Manager on the management server.
During installation, at least 2.4 gigabytes of free space is required on the hard disk.
- Important
-
If the overwrite installation fails, restore the environment that existed before the overwrite installation, and then perform step 2 and the subsequent steps. To restore the environment that existed before the overwrite installation, install the old version of the program, register the license, and then restore the database you backed up in step 1. Use Database Manager to restore the database.
- Tip
-
If you set automatic updating of components during the overwrite installation, the agent and network monitor agent installed on the user's computer are updated automatically.
- Tip
-
When the agent and network monitor agent are updated automatically, data is sent to each computer from the management server. Approximately 80 megabytes of data is sent to each computer on which an agent is installed. An additional 5 megabytes of data is sent to computers on which the agent and network monitor agent are both installed.
-
Upgrade the database.
Perform the setup to upgrade the database.
- Tip
-
When the database upgrade is complete, you can delete the database backup you created in step 1.
Upgrading JP1/IT Desktop Management 2 - Manager is complete.
- Tip
-
Linkage with the MDM system starts after the system's server certificate is validated. Specify the necessary settings as described in 4.5 Settings for building MDM linkage configuration systems. Also, confirm that the MDM server's host name is set correctly. For details, see the description of the MDM linkage parameters in the JP1/IT Desktop Management 2 Overview and System Design Guide.