4.1 Workflow for recognizing and resolving problems by using applications as a starting point

The workflow for recognizing and resolving a problem by using an application as a starting point when the application is monitored is as follows:

Note: Even if you are aware of a problem related to an application based on a notification from a customer or operator, if you have not received a JP1 event notification, you will not be able to identify the problem by using the procedure described in this chapter. In such cases, in the E2E View window, check the elements that make up the IT base system and are related to the application, and then perform bottleneck analysis.

#	Workflow
1	4.2 Recognizing a problem from a JP1/IM event notification
2	4.3 Analyzing events to identify the configuration element that has a problem
After identifying the cause of the problem by event analysis, perform the following bottleneck analysis steps, which are described in Chapter 3.
3	3.3 Analyzing bottlenecks
4	3.4 Analyzing the impact and severity of a problem
5	3.5 Analyzing cause and identifying corrective actions
6	3.6 Reporting the solution