Hitachi

JP1 Version 12 Infrastructure Management: Getting Started


4.2 Recognizing a problem from a JP1/IM event notification

By examining the JP1 events issued by JP1/IM, you can recognize problems in applications. If you cannot resolve a problem by following the event messages, analyze the event details to identify the cause of the problem. This manual describes the general procedure for recognizing that an application in JP1/OA has a problem, based on the events issued by JP1/IM.

Before you begin

The following is an example in which an event corresponding to abnormal termination of a jobnet was issued in JP1/AJS3 - Manager.

Procedure

  1. Check the content of the event issued by JP1/IM, and identify the application that you think has a problem.

    In this manual, from the content of the notification event, it is assumed that an application related to JP1/AJS3 - Manager (the application name is AJSM-HOST01) has a problem.

  2. To start analyzing the application, log in to JP1/OA.

  3. Click the Analytics tab.

  4. In the text box of the Analytics window, enter the application name that you think has a problem.

  5. From the pull-down menu for the type, select Application, and then click Search.

    Applicable applications are displayed as search results.

  6. From the search results, select the application to analyze.

    By referring to the displayed information (such as the application name, application type, and consumer name), verify that the application is the one to be analyzed.

  7. Click Show E2E View.

    The E2E View window displays the configuration elements of the IT base system related to the selected application.

  8. In the E2E View window, verify the location of the problem.

    Note

    By linking with JP1/IM, you can directly call JP1/OA windows from JP1 events. For details, see A. Using the product more efficiently.

Next steps

In the E2E View window, analyze the events to identify the configuration element that you think has a problem.