11.3.2 In UNIX
- Organization of this subsection
(1) OS system information
You need to collect the OS-related information listed in the table below. These types of information can be collected using data collection tools.
Information type |
Collected data |
File name#1 |
---|---|---|
Installed Hitachi product information |
/etc/.hitachi/pplistd/pplistd |
|
Information about products installed by Hitachi PP Installer |
Output based on /etc/.hitachi/bin/SHOWPP |
|
Hitachi PP Installer installation log file |
/etc/.hitachi/.install.log* |
|
Hitachi PP Installer uninstallation log file |
/etc/.hitachi/.uninstall.log* |
|
Common definition information |
Files under /opt/jp1/hcclibcnf/ |
|
JP1/IM - Manager (Central Console) core analysis information (back trace)#6 |
Analysis result from seraph /var/opt/jp1cons |
|
Analysis result from seraph shared-directory/jp1cons/log#2 |
|
|
JP1/IM - Manager (Central Scope) core analysis information (back trace)#6 |
Analysis result from seraph /var/opt/jp1scope |
|
Analysis result from seraph shared-directory/jp1scope/log#2 |
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JP1/IM - Manager (Intelligent Integrated Management Base) core analysis information (back trace) #6 |
Analysis result from seraph /var/opt/jp1imm/log |
|
Analysis result from seraph shared-directory/jp1imm/log#2 |
|
|
JP1/IM - Manager distribution release file |
Information for identifying which distribution the execution environment is |
|
JP1/Base installation log file |
/tmp/HITACHI_JP1_INST_LOG/jp1base_inst{1|2|3|4|5}.log |
|
JP1/IM - Manager installation log file |
/tmp/HITACHI_JP1_INST_LOG/jp1imm_inst{1|2|3|4|5}.log |
|
File list |
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File list (with the -L option added for referencing the file or folder at the symbolic link destination) |
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Data collection date/time |
date execution result |
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Disk information |
df -k execution result |
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btrfs file system information |
Only when btrfs is installed in Linux
|
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Information about process operation based on the automated startup service (systemd) |
Only when systemd is installed in Linux systemctl --all, systemctl list-unit-files, systemctl status jp1_base, systemctl status jp1_cons, systemctl status /usr/lib/systemd/system/2248-*start.service result |
|
Machine's environment variable |
env execution result |
|
Host name settings that are set in the machine |
/etc/hosts(Linux) |
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Status of shared memory for inter-process communication |
ipcs -ma execution result |
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Host name for resolving network address |
jbsgethostbyname execution result |
|
jbsgethostbyname logical-host-name execution result#2 |
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Health check |
jbshcstatus -debbug -a execution result |
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jbshcstatus -debbug -a -h logical-host-name execution result#2 |
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|
Process operation status of Event Service |
jevstat execution result |
|
jevstat logical-host-name execution result |
|
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Process operation status of items other than Event Service |
jbs_spmd_status execution result |
|
jbs_spmd_status -h logical-host-name execution result#2 |
|
|
Automated action execution result |
jcashowa execution result#3 |
|
jcashowa -h logical-host-name execution result#2, #3 |
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Automated action function status |
jcastatus execution result |
|
jcastatus -h logical-host-name execution result#2 |
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Automated action definition file content |
jcastatus -d execution result |
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jcastatus -d -h logical-host-name execution result#2 |
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Event Generation Service status |
jcoegsstatus execution result |
|
jcoegsstatus -h logical-host-name execution result#2 |
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Process operation status |
jco_spmd_status execution result |
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jco_spmd_status -h logical-host-name execution result#2 |
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Data collection command execution result |
jim_log.sh command execution result |
|
IP address acquisition |
ifconfig -a |
|
ip addr show |
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NIC installation status |
netstat -ai execution result |
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ip -s link |
|
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Network statistical information |
netstat -nap execution result |
|
ss -nap |
|
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List of users that are set in the machine |
/etc/passwd |
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Process list |
ps -elfa execution result |
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Service port settings that are set in the machine |
/etc/services |
jp1_default_imm_1st.tar.{Z|gz} services |
Memory information |
cat /proc/meminfo |
jp1_default_imm_1st.tar.{Z|gz} swapinfo.log |
System diagnostic information |
dmesg execution result |
jp1_default_imm_1st.tar.{Z|gz} sys_info.log |
Syslog (syslog) |
/var/log/messages |
|
journal |
journalctl -l --no-pager execution result Obtained in SUSE Linux 15 or later |
journal.log |
JP1/IM - Manager (Central Console) core analysis information (back trace) output by the jcogencore command#6 |
Analysis result from seraph /var/opt/jp1cons |
|
Analysis result from seraph shared-directory/jp1cons/log (core output by jcogencore)#2 |
|
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OS version information |
uname -a execution result |
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Kernel parameter information |
|
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Page size information |
Nothing (Linux) |
|
OS patch application information |
rpm -qa execution result |
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Distribution information |
/etc/*-release |
*-release |
JP1/IM - Manager license information |
Trace logs and error logs that are output by the license library (HLICLIB) at installation |
|
Process startup information used by the init daemon |
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Disk mounting information |
/etc/fstab |
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jp1hosts2 information registered on the host |
jbshosts2export execution result |
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jbshosts2export -h logical-host-name execution result |
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Server certificate information (CN and SAN settings and expiration dates) |
openssl x509 -noout -in server-certificate-file -subject -dates execution result |
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Server certificate and private key compatibility information (modulus) |
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(2) JP1 information
You need to collect the JP1-related information listed in the table below. These types of information can be collected using a data collection tool. If a network connection problem has occurred, you must also collect files from the machine at the connection destination.
Information type |
Collected data |
File name#1 |
|
---|---|---|---|
Common to JP1/IM and JP1/Base |
Integrated trace log |
All files under /var/opt/hitachi/HNTRLib2/spool/ |
|
JP1/IM - Manager (common to components) |
Patch application history |
/opt/jp1imm/patch_history |
|
Patch log information |
/opt/jp1imm/update.log |
|
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License type and expiration date |
/var/opt/jp1imm/log/ProductInfo |
|
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Managed-node count log file |
/var/opt/jp1imm/log/nodecount |
|
|
Operation log file |
Files under the directory specified in the following common definition: [JP1_DEFAULT\JP1IMM\OPERATION] "LOGFILEDIR" |
|
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Files under the directory specified in the following common definition: [logical-host-name\JP1IMM\OPERATION] "LOGFILEDIR" |
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||
JP1/IM - Manager (Central Console)#4 |
Automatic startup and automatic termination script |
Files under /etc/opt/jp1cons/ |
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Settings and defintion file |
Files under /etc/opt/jp1cons/conf/ |
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Files under shared-directory/jp1cons/conf/#2 |
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Common definition information |
Files under /etc/opt/jp1cons/default/ |
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Log file |
Files under /var/opt/jp1cons/log/ |
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Files under shared-directory/jp1cons/log/#2 |
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File for accumulated response-waiting events#3 |
Files under /var/opt/jp1cons/log/response/ |
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Files under shared-directory/jp1cons/log/response/ |
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Core analysis information (CAR file) output by the jcogencore command |
car command result /var/opt/jp1cons/log (core output by jcogencore) |
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car command result shared-directory/jp1cons/log (core output by jcogencore)#2 |
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Core analysis information (CAR file) |
car command result /var/opt/jp1cons/log |
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car command result shared-directory/jp1cons/log#2 |
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Correlation event generation history file |
Files under /var/opt/jp1cons/operation/evgen/ |
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shared-directory/jp1cons/operation/evgen#2 |
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Common exclusion history file, and common exclusion-conditions definition history file |
Files under /var/opt/jp1cons/operation/comexclude/ |
|
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shared-directory/jp1cons/operation/comexclude#2 |
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JP1/IM - Manager (Central Scope)#4 |
Settings and definition file |
Files under /etc/opt/jp1scope/conf/ |
|
Files under shared-directory/jp1scope/conf/#2 |
|
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Common definition information |
Files under /etc/opt/jp1scope/default/ |
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Log file |
Files under /var/opt/jp1scope/log/ |
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Files under shared-directory/jp1scope/log/#2 |
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Core analysis information (CAR file) |
car command result /var/opt/jp1scope/log |
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car command result shared-directory/jp1scope/log#2 |
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Database information |
Files under /var/opt/jp1scope/database/ |
|
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Files under shared-directory/jp1scope/database/#2 |
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JP1/IM - Manager (Intelligent Integrated Management Base)#4 |
Settings and definition file |
Files under /etc/opt/jp1imm/conf/imdd |
|
Files under shared-directory/jp1imm/conf/imdd |
|
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Log file |
Files under /var/opt/jp1imm/log/imdd |
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Files under shared-directory/jp1imm/log/imdd |
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Plug-in file |
Files under /etc/opt/jp1imm/plugin |
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Files under shared-directory/jp1imm/plugin |
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Response action execution history file |
Files under /var/opt/jp1imm/log/suggestion |
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Files under shared-directory/jp1imm/log/suggestion |
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Core analysis information (CAR file) |
car command result /var/opt/jp1im/log/imdd |
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car command result shared-directory/jp1im/log/imdd#2 |
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JP1/IM - Manager (IM Configuration Management)#4 |
Settings and defintion files |
Files under /etc/opt/jp1imm/conf/imcf/ |
|
Files under shared-directory/jp1imm/conf/imcf/#2 |
|
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Common definition information |
Files under /etc/opt/jp1imm/default/imcf/ |
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Log file |
Files under /var/opt/jp1imm/log/imcf/ |
|
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Files under shared-directory/jp1imm/log/imcf/#2 |
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Core analysis information (CAR file) |
car command result /var/opt/jp1imm/log |
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car command result shared-directory/jp1imm/log#2 |
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JP1/Base |
Automatic startup and automatic termination script |
Files under /etc/opt/jp1base/ |
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Settings and definition file |
Files under /etc/opt/jp1base/conf/ |
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Files under shared-directory/jp1base/conf/#2 |
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Common definition information |
Files under /etc/opt/jp1base/default/ |
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Plug-in service settings file |
Files under /opt/jp1base/conf/plugin/ |
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Patch application history |
/opt/jp1base/PatchInfo |
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Patch log information |
/opt/jp1base/PatchLog |
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Log file |
/var/opt/jp1base/log |
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|
shared-directory/jp1base/log#2 |
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Log and temporary file |
Files under /var/opt/jp1base/sys/tmp/ |
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|
shared-directory/event#2 |
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SES settings file |
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Command execution history file |
Files under /var/opt/jp1base/log/COMMAND/ |
|
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Files under shared-directory/jp1base /log/COMMAND/#2 |
|
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Event database |
Files under /var/opt/jp1base/sys/event/servers/default/ |
|
|
shared-directory/event#2 |
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(3) Operation content
You need the following types of information related to the operation that was being performed when the problem occurred:
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Operation content details
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Time of problem occurrence
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Machine configuration (version of each OS, host name, and Central Console configuration)
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Reproducibility
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Login user name that was used to log in from JP1/IM - View
(4) Error information on the screen
Collect a hard copy of the following:
-
Error dialog box
(5) RAS information during remote monitoring
If a problem occurs during remote monitoring, the user must collect RAS information. For details about how to collect RAS information, see 11.4.2(6) Collecting RAS information.
(6) IM management node-related files
If the Intelligent Integrated Management Base is used, collect the following information:
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Files under the directory specified by the -o option of the jddcreatetree command
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Files under the directory specified by the -i option of the jddupdatetree command