Hitachi

JP1 Version 12 JP1/Integrated Management 2 - Manager Administration Guide


11.3.1 In Windows

Organization of this subsection

(1) OS system information

You need to collect the OS-related information listed in the table below. These types of information can be collected using data collection tools.

The two data collection tools (the jim_log.bat command and the jcoview_log.bat command) collect different types of data. When the jim_log.bat command is executed, all of the data listed in the table below is collected. The data that can be collected by executing the jcoview_log.bat command is indicated in the far-right column.

Table 11‒15: OS system information (Windows)

Information type

Collected data

File name#1

View

Data collection date/time

  • date /t execution result

  • time /t execution result

date.log

Y

Hitachi integrated installer log file

Files under Windows-installation-folder\Temp\HCDINST\

Copies of the files indicated at left

Y

JP1/IM - Manager installation/uninstallation log file

Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1imm_inst{1|2|3|4|5}.log

jp1imm_inst{1|2|3|4|5}.log

Δ

JP1/IM - View installation/uninstallation log file

Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1coview_inst{1|2|3|4|5}.log

jp1coview_inst{1|2|3|4|5}.log

Y

JP1/Base installation/uninstallation log file

Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1base_inst{1|2|3|4|5}.log

jp1base_inst{1|2|3|4|5}.log

Δ

Product information log file

Files under Windows-installation-folder\Temp\jp1common\

Copies of the files indicated at left

Y

Host name settings that are set in the machine

system-root-folder\system32\drivers\etc\hosts

Hosts

Y

Service port settings that are set in the machine

system-root-folder\system32\drivers\etc\services

Services

Y

NIC installation status

ipconfig /all execution result

ipconfig.log

Y

Startup service list

net start execution result

netstart.log

Y

Network statistical information

netstat -nao execution result

netstat.log

Y

Machine's environment variable

set execution result

set.log

Y

Machine's system information

msinfo32 /report-file-name execution result

msinfo32.log

Y

Registry information

Content of the registry HKEY_LOCAL_MACHINE\SOFTWARE\HITACHI

or

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\HITACHI

collected by the reg command

hitachi_reg.txt

Y

Product information file

Files under system-drive:Program Files\HITACHI\jp1common\

Copies of the files indicated at left

Y

JP1/IM - Manager installation information

system-drive:Program Files\InstallShield Installation Information\setup.ini

imm_setup.ini

Δ

JP1/IM - Manager installation log file

system-drive:Program Files\InstallShield Installation Information\setup.ilg

imm_setup.ilg

Δ

JP1/Base installation information

system-drive:Program Files\InstallShield Installation Information\setup.ini

base_setup.ini

Δ

JP1/Base installation log file

system-drive:Program Files\InstallShield Installation Information\setup.ilg

base_setup.ilg

Δ

JP1/IM - View installation information

system-drive:Program Files\InstallShield Installation Information\setup.ini

imv_setup.ini

Y

JP1/IM - View installation log file

system-drive:Program Files\InstallShield Installation Information\setup.ilg

imv_setup.ilg

Y

JP1/Base access permission information (installation folder)

cacls Base-path execution result

cacls_jp1base.log

Δ

cacls shared-folder\JP1Base execution result#2

cacls_jp1base.log

--

JP1/Base access permission information (log folder)

cacls Base-path\log execution result

cacls_jp1base_log.log

Δ

cacls shared-folder\JP1Base\log execution result#2

cacls_jp1base_log.log

--

JP1/Base access permission information (command execution history folder)

cacls Base-path\log\COMMAND execution result

cacls_jp1base_log_COMMAND.log

Δ

cacls shared-folder\JP1Base\log\COMMAND execution result#2

cacls_jp1base_log_COMMAND.log

--

JP1/Base access permission information (event database folder)

cacls Base-path\sys execution result

cacls_jp1base_sys.log

Δ

JP1/Base access permission information (event database folder)

cacls Base-path\sys\event execution result

cacls_jp1base_sys_event.log

Δ

cacls shared-folder\JP1Base\event execution result#2

cacls_jp1base_event.log

--

JP1/Base access permission information (event database folder)

cacls Base-path\sys\event\servers execution result

cacls_jp1base_sys_event_servers.log

Δ

JP1/Base access permission information (event database folder)

cacls Base-path\sys\event\servers\default execution result

cacls_jp1base_sys_event_servers_default.log

Δ

JP1/IM - Manager (Central Console) access permission information (installation folder)

cacls Console-path execution result

cacls_jp1cons.log

Δ

cacls shared-folder\JP1Cons execution result#2

cacls_jp1cons.log

--

JP1/IM - Manager (Central Console) access permission information (log folder)

cacls Console-path\log execution result

cacls_jp1cons_log.log

Δ

cacls shared-folder\JP1Cons\log execution result#2

cacls_jp1cons_log.log

--

JP1/IM - Manager (Central Console) access permission information (correlation history folder)

cacls Console-path\operation execution result

cacls_jp1cons_operation.log

Δ

cacls shared-folder\JP1Cons\operation execution result#2

cacls_jp1cons_operation.log

--

JP1/IM - Manager (Central Console) access permission information (correlation event generation history folder)

cacls Console-path\operation\evgen execution result

cacls_jp1cons_operation_evgen.log

Δ

cacls shared-folder\JP1Cons\operation\evgen execution result#2

cacls_jp1cons_operation_evgen.log

--

JP1/IM - Manager (Central Console) access permission information (common exclusion history folder)

cacls Console-path\operation\comexclude execution result

cacls_jp1cons_operation_comexclude.log

Δ

JP1/IM - View access permission information (installation folder)

cacls View-path execution result

cacls_jp1coview.log

Y

JP1/IM - View access permission information (log folder)

cacls system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\log execution result

cacls_programdata_jp1coview_log.log

Y

JP1/IM - Manager access permission information (installation folder)

cacls Manager-path execution result

cacls_jp1imm.log

Δ

JP1/IM - Manager access permission information (log folder)

cacls Manager-path\log execution result

cacls_jp1imm_log.log

Δ

JP1/IM - Manager (Central Scope) access permission information (installation folder)

cacls Scope-path execution result

cacls_jp1scope.log

Δ

cacls shared-folder\JP1Scope execution result#2

cacls_jp1scope.log

--

JP1/IM - Manager (Central Scope) access permission information (log folder)

cacls Scope-path\log execution result

cacls_jp1scope_log.log

Δ

cacls shared-folder\JP1Scope\log execution result#2

cacls_jp1scope_log.log

--

JP1/IM - Manager (Central Scope) access permission information (database folder)

cacls Scope-path\database execution result

cacls_jp1scope_database.log

Δ

cacls shared-folder\JP1Scope\database execution result#2

cacls_jp1scope_database.log

--

JP1/IM - Manager (Central Scope) access permission information (database folder)

cacls Scope-path\database\event execution result

cacls_jp1scope_database_event.log

Δ

cacls shared-folder\JP1Scope\database\event execution result#2

cacls_jp1scope_database_event.log

--

JP1/IM - Manager (Central Scope) access permission information (database folder)

cacls Scope-path\database\jcsdb execution result

cacls_jp1scope_database_jcsdb.log

Δ

cacls shared-folder\JP1Scope\database\jcsdb execution result#2

cacls_jp1scope_database_jcsdb.log

--

JP1/IM - Manager (Central Scope) access permission information (database folder)

cacls Scope-path\database\jcsdb\event execution result

cacls_jp1scope_database_jcsdb_event.log

Δ

cacls shared-folder\JP1Scope\database\jcsdb\event execution result#2

cacls_jp1scope_database_jcsdb_event.log

--

JP1/IM - Manager (Central Scope) access permission information (database folder)

cacls Scope-path\database\jcsdb\pw execution result

cacls_jp1scope_database_jcsdb_pw.log

Δ

cacls shared-folder\JP1Scope\database\jcsdb\pw execution result#2

cacls_jp1scope_database_jcsdb_pw.log

--

JP1/IM - Manager (Central Scope) access permission information (database folder)

cacls Scope-path\database\jcsdb\tree execution result

cacls_jp1scope_database_jcsdb_tree.log

Δ

cacls shared-folder\JP1Scope\database\jcsdb\tree execution result#2

cacls_jp1scope_database_jcsdb_tree.log

--

JP1/IM - Manager (Central Scope) access permission information (database folder)

cacls Scope-path\database\jcshosts execution result

cacls_jp1scope_database_jcshosts.log

Δ

cacls shared-folder\JP1Scope\database\jcshosts execution result#2

cacls_jp1scope_database_jcshosts.log

--

JP1/IM - Manager (Intelligent Integrated Management Base) access permission information (log folder)

cacls Manager-path\log\imdd execution result

cacls_jp1imm_log_imdd.log

--

cacls shared-folder\log\imdd execution result#2

cacls_jp1imm_log_imdd.log

--

JP1/IM - Manager (Intelligent Integrated Management Base) access permission information (response action execution history folder)

cacls Manager-path \log\suggestion execution result

cacls_jp1imm_log_suggestion.log

--

cacls shared-folder \log\suggestion execution result#2

cacls_jp1imm_log_suggestion.log

--

Access permission information for the operation log file output destination

cacls operation-log-output-destination execution result

operation-log-output-destination indicates the folder specified in the following common definition:

[JP1_DEFAULT\JP1IMM\OPERATION]

"LOGFILEDIR"

cacls_jp1imm_operationlog.log

Δ

cacls operation-log-output-destination execution result

operation-log-output-destination indicates the folder specified in the following common definition:

[logical-host-name\JP1IMM\OPERATION]

"LOGFILEDIR"

cacls_jp1imm_operationlog.log

--

JP1/Base file list

dir Base-path /s execution result

dir_jp1base.log

Δ

dir shared-folder\JP1Base /s execution result#2

dir_logical-host-name_jp1base.log

--

JP1/IM - Manager (Central Console) file list

dir Console-path /s execution result

dir_jp1cons.log

Δ

dir shared-folder\JP1Cons /s execution result#2

dir_logical-host-name_jp1cons.log

--

JP1/IM - View file list

dir View-path /s execution result

dir_jp1coview.log

Y

Only for Windows

dir system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView /s execution result

dir_programdata_jp1coview.log

Y

JP1/IM - Manager file list

dir Manager-path /s execution result

dir_jp1imm.log

Δ

JP1/IM - Manager (Central Scope) file list

dir Scope-path /s execution result

dir_jp1scope.log

Δ

dir shared-folder\JP1Scope /s execution result#2

dir_logical-host-name_jp1scope.log

--

List of files at the operation log output destination

dir operation-log-output-destination /s execution result

operation-log-output-destination indicates the folder specified in the following common definition:

[JP1_DEFAULT\JP1IMM\OPERATION]

"LOGFILEDIR"

dir_jp1imm_operationlog.log

Δ

dir operation-log-output-destination /s execution result

operation-log-output-destination indicates the folder specified in the following common definition:

[logical-host-name\JP1IMM\OPERATION]

"LOGFILEDIR"

dir_jp1imm_operationlog.log

--

Host name for resolving network address

jbsgethostbyname execution result

  • jbsgethostbyname.log (standard output)

  • jbsgethostbyname_err.log (standard error)

Δ

jbsgethostbyname logical-host-name execution result#2

  • jbsgethostbyname.log (standard output)

  • jbsgethostbyname_err.log (standard error)

--

Health check

jbshcstatus -debbug -a execution result

  • jbshcstatus.log (standard output)

  • jbshcstatus_err.log (standard error)

Δ

jbshcstatus -debbug -a -h logical-host-name execution result#2

  • jbshcstatus.log (standard output)

  • jbshcstatus_err.log (standard error)

--

Process operation status of Event Service

jevstat execution result

  • jevstat.log (standard output)

  • jevstat_err.log (standard error)

Δ

  • jevstat logical-host-name execution result

  • jevstat.log (standard output)

  • jevstat_err.log (standard error)

--

Process operation status of items other than Event Service

jbs_spmd_status execution result

  • jbs_spmd_status.log (standard output)

  • jbs_spmd_status_err.log (standard error)

Δ

jbs_spmd_status -h logical-host-name execution result#2

  • jbs_spmd_status.log (standard output)

  • jbs_spmd_status_err.log (standard error)

--

Automated action execution result

jcashowa execution result#3

  • jcashowa.log (standard output)

  • jcashowa_err.log (standard error)

Δ

jcashowa -h logical-host-name execution result#2, #3

  • jcashowa.log (standard output)

  • jcashowa_err.log (standard error)

--

Automated action status

jcastatus execution result

  • jcastatus.log (standard output)

  • jcastatus_err.log (standard error)

Δ

jcastatus -h logical-host-name execution result#2

  • jcastatus.log (standard output)

  • jcastatus_err.log (standard error)

--

Automated action definition file content

jcastatus -d execution result

  • jcastatus_d.log (standard output)

  • jcastatus_d_err.log (standard error)

Δ

jcastatus -d -h logical-host-name execution result#2

  • jcastatus_d.log (standard output)

  • jcastatus_d_err.log (standard error)

--

Event Generation Service status

jcoegsstatus execution result

  • jcoegsstatus.log (standard output)

  • jcoegsstatus_err.log (standard error)

Δ

jcoegsstatus -h logical-host-name execution result#2

  • jcoegsstatus.log (standard output)

  • jcoegsstatus_err.log (standard error)

--

Process operation status

jco_spmd_status execution result

  • jco_spmd_status.log (standard output)

  • jco_spmd_status_err.log (standard error)

Δ

jco_spmd_status -h logical-host-name execution result#2

  • jco_spmd_status.log (standard output)

  • jco_spmd_status_err.log (standard error)

--

Data collection command execution result

jim_log.bat command execution result

jim_log_result.log

Y

JP1/IM - Manager license information

Trace logs and error logs that are output by the license library (HLICLIB) at installation

  • hlicliberr{n}.log

  • hliclibmgrerr{n}.log

  • hliclibtrc{n}.log

  • hliclibmgrtrc{n}.log

--

JP1/IM - View license information

Trace logs and error logs that are output by the license library (HLICLIB) at installation

  • hlicliberr{n}.log

  • hliclibmgrerr{n}.log

  • hliclibtrc{n}.log

  • hliclibmgrtrc{n}.log

--

Windows event log

  • Application: system-root-folder\system32\config\AppEvent.Evt

  • System: system-root-folder\system32\config\SysEvent.Evt

  • AppEvent(Backup).evt

  • AppEvent(Backup).txt

  • SysEvent(Backup).evt

  • SysEvent(Backup).txt

Y

jp1hosts2 information registered on the host

  • jbshosts2export execution result

  • jbshosts2export.log (standard output)

  • jbshosts2export_err.log (standard error)

Δ

  • jbshosts2export -h logical-host-name execution result

  • jbshosts2export.log (standard output)

  • jbshosts2export_err.log (standard error)

--

Media sense functionality's ON/OFF information

Content of the registry

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\DisableDHCPMediaSense

displayed by the reg command

DisableDHCPMediaSense_reg.txt

--

Server certificate information (CN and SAN settings and expiration dates)

openssl x509 -noout -in server-certificate-file -subject -dates execution result

  • openssl_x509_server.log (standard output)

  • openssl_x509_server_err.log (standard error)

--

Server certificate and private key compatibility information (modulus)

  • openssl rsa -noout -in private-key-file -modulus execution result

  • openssl x509 -noout -in server-certificate-file -modulus execution result

  • openssl_keymatching.log (standard output)

  • openssl_keymatching_err.log (standard error)

--

Legend:

Y: Collected by the jcoview_log.bat command.

Δ: Collected by the jcoview_log.bat command only when JP1/Base and JP1/IM - Manager are installed on the same host as JP1/IM - View.

--: Not collected by the jcoview_log.bat command.

#1: Indicates the storage destination file name after a data collection tool is executed. For details about the storage destination, see the following sections:

  • jim_log.bat (Windows only) (in Chapter 1. Commands) in the manual JP1/Integrated Management 2 - Manager Command, Definition File and API Reference

  • jcoview_log.bat (Windows only) (in Chapter 1. Commands) in the manual JP1/Integrated Management 2 - Manager Command, Definition File and API Reference

#2: Can be collected when data in a logical host (cluster) environment is being collected.

#3: Can be collected only when Console-path\log\action\action-information-file-name exists.

(2) JP1 information

You need to collect the JP1-related information listed in the table below. These types of information can be collected using a data collection tool. If a network connection problem has occurred, you must also collect files from the machine at the connection destination.

The two data collection tools (the jim_log.bat command and the jcoview_log.bat command) collect different types of data. When the jim_log.bat command is executed, all of the data listed in the table below is collected. The data that can be collected by executing the jcoview_log.bat command is indicated in the far-right column.

Table 11‒16: JP1 information (Windows)

Information type

Collected data

File name#1

View

Common to JP1/IM and JP1/Base

Integrated trace log

system-drive:Program Files\Hitachi\HNTRLib2\spool

The following files in the default mode:

hntr2[1|2|3|4].log

Y

JP1/IM - Manager (common to components)

Patch information

Manager-path\PATCHLOG.TXT

Patchlog_jp1imm.txt

--

Model name and version information

Manager-path\Version.txt

Version.txt

--

License type and expiration date

Manager-path\ProductInfo.txt

ProductInfo.txt

--

Settings and definition file

Files under Manager-path\conf\

Copies of the files indicated at left

--

Log file

Files under Manager-path\log\

Copies of the files indicated at left

--

Operation log file

Files under the folder specified in the following common definition:

[JP1_DEFAULT\JP1IMM\OPERATION]

"LOGFILEDIR"

Copies of the files indicated at left

--

Files under the folder specified in the following common definition:

[logical-host\JP1IMM\OPERATION]

"LOGFILEDIR"

Copies of the files indicated at left

--

JP1/IM - Manager (Central Console)

Settings and definition file

Files under Console-path\conf\

Copies of the files indicated at left

--

Files under shared-folder\JP1Cons\conf\#2

Copies of the files indicated at left

--

Common definition information

Files under Console-path\default\

Copies of the files indicated at left

--

Log file

Files under Console-path\log\

Copies of the files indicated at left

--

Files under shared-folder\JP1Cons\log\#2

Copies of the files indicated at left

--

File for accumulated response-waiting events#3

Files under Console-path\log\response\

Copies of the files indicated at left

--

Files under shared-folder\jp1cons\log\response\

Copies of the files indicated at left

--

Correlation event generation history file

Files under Console-path\operation\evgen\

Copies of the files indicated at left

--

Files under shared-folder\JP1Cons\operation\evgen\#2

Copies of the files indicated at left

--

Common exclusion history file, and common exclusion-conditions definition history file

Files under Console-path\operation\comexclude\

Copies of the files indicated at left

--

Files under shared-folder\JP1Cons\operation\comexclude\#2

Copies of the files indicated at left

--

JP1/IM - Manager (Central Scope)

Settings and definition file

Files under Scope-path\conf\

Copies of the files indicated at left

--

Files under shared-folder\JP1Scope\conf\#2

Copies of the files indicated at left

--

Common definition information

Files under Scope-path\default\

Copies of the files indicated at left

--

Log file

Files under Scope-path\log\

Copies of the files indicated at left

--

Files under shared-folder\JP1Scope\log\#2

Copies of the files indicated at left

--

Database information

Files under Scope-path\database\

Copies of the files indicated at left

--

Files under shared-folder\JP1Scope\database\#2

Copies of the files indicated at left

--

JP1/IM - Manager (Intelligent Integrated Management Base)

Settings and definition file

Files under Manager-path\conf\imdd\

Copies of the files indicated at left

--

Files under shared-folder\jp1imm\conf\imdd\#2

Copies of the files indicated at left

--

Log file

Files under Manager-path\log\imdd\

Copies of the files indicated at left

--

Files under shared-folder\jp1imm\log\imdd\#2

Copies of the files indicated at left

--

Plug-in file

Files under Manager-path\plugin\

Copies of the files indicated at left

--

Files under shared-folder\plugin\#2

Copies of the files indicated at left

--

Response action execution history file

Files under Manager-path\log\suggestion\

Copies of the files indicated at left

--

Files under shared-folder\log\suggestion\#2

Copies of the files indicated at left

--

JP1/IM - Manager (IM Configuration Management)

Settings and definition file

Files under Manager-path\conf\imcf\

Copies of the files indicated at left

--

Files under shared-folder\jp1imm\conf\imcf\#2

Copies of the files indicated at left

--

Common definition information

Files under Manager-path\system\default\new\imcf\

Copies of the files indicated at left

--

Log file

Files under Manager-path\log\imcf\

Copies of the files indicated at left

--

Files under shared-folder\jp1imm\log\imcf\#2

Copies of the files indicated at left

--

JP1/IM - View

Patch information

View-path\Patchlog.txt

Patchlog_jp1coview.txt

Y

Model name and version information

View-path\Version.txt

Version.txt

--

License type and expiration date

View-path\ProductInfo.txt

ProductInfo.txt

--

Settings and definition file

Files under View-path\conf\

Copies of the files indicated at left

Y

Files under system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\conf\

Copies of the files indicated at left

Y

Common definition information

Files under View-path\default\

Copies of the files indicated at left

Y

Log file

Files under system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\log\

Copies of the files indicated at left

Y

JP1/Base

Patch information

Base-path\PatchLog.txt

Patchlog_jp1base.txt

--

Model name and version information

Base-path\Version.txt

Version.txt

--

License type and expiration date

Base-path\ProductInfo.txt

ProductInfo.txt

--

Settings and definition file

Files under Base-path\conf\

Copies of the files indicated at left

--

Files under shared-folder\JP1Base\conf\#2

Copies of the files indicated at left

--

Common definition information

Files under Base-path\default\

Copies of the files indicated at left

--

Log file

Files under Base-path\log\

All files under the folder indicated at left, excluding COMMAND

--

Files under shared-folder\JP1Base\log\#2

All files under the folder indicated at left, excluding COMMAND

--

Plug-in service settings file

Files under Base-path\plugin\conf\

Copies of the files indicated at left

--

Log and temporary file

Files under Base-path\sys\tmp\

Copies of the files indicated at left

--

shared-folder\JP1Base\event#2

All files under the folder indicated at left, excluding IMEvent*.*

--

Command execution log file

Files under Base-path\log\COMMAND\

Copies of the files indicated at left

--

Files under shared-folder\JP1Base\log\COMMAND\#2

Copies of the files indicated at left

--

Event database

Files under Base-path\sys\event\servers\default\

Copies of the files indicated at left

--

shared-folder\JP1Base\event#2

IMEvent*.*

--

Legend:

Y: Collected by the jcoview_log.bat command.

--: Not collected by the jcoview_log.bat command.

#1: Indicates the storage destination file name after a data collection tool is used. For details about the storage destination, see the following sections:

  • jim_log.bat (Windows only) (in Chapter 1. Commands) in the manual JP1/Integrated Management 2 - Manager Command, Definition File and API Reference

  • jcoview_log.bat (Windows only) (in Chapter 1. Commands) in the manual JP1/Integrated Management 2 - Manager Command, Definition File and API Reference

#2: Can be collected when data in a logical host (cluster) environment is being collected.

#3: The file for accumulated response-waiting events is created when you enable the response-waiting event management function. You can prevent the jim_log.bat command from collecting this file by specifying a command option. For details, see 10.5.2 jim_log.bat (Windows only).

(3) Operation content

You need the following types of information related to the operation that was being performed when the problem occurred:

(4) Error information on the screen

Collect a hard copy of the following:

(5) User dump (only for Windows)

If a JP1/IM - View process stops due to an application error in Windows, collect a user dump.

(6) RAS information during remote monitoring

If a problem occurs during remote monitoring, the user must collect RAS information. For details about how to collect RAS information, see 11.4.1(7) Collecting RAS information.

(7) IM management node-related files

If the Intelligent Integrated Management Base is used, collect the following information: