11.3.1 In Windows
- Organization of this subsection
(1) OS system information
You need to collect the OS-related information listed in the table below. These types of information can be collected using data collection tools.
The two data collection tools (the jim_log.bat command and the jcoview_log.bat command) collect different types of data. When the jim_log.bat command is executed, all of the data listed in the table below is collected. The data that can be collected by executing the jcoview_log.bat command is indicated in the far-right column.
Information type |
Collected data |
File name#1 |
View |
---|---|---|---|
Data collection date/time |
|
date.log |
Y |
Hitachi integrated installer log file |
Files under Windows-installation-folder\Temp\HCDINST\ |
Copies of the files indicated at left |
Y |
JP1/IM - Manager installation/uninstallation log file |
Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1imm_inst{1|2|3|4|5}.log |
jp1imm_inst{1|2|3|4|5}.log |
Δ |
JP1/IM - View installation/uninstallation log file |
Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1coview_inst{1|2|3|4|5}.log |
jp1coview_inst{1|2|3|4|5}.log |
Y |
JP1/Base installation/uninstallation log file |
Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1base_inst{1|2|3|4|5}.log |
jp1base_inst{1|2|3|4|5}.log |
Δ |
Product information log file |
Files under Windows-installation-folder\Temp\jp1common\ |
Copies of the files indicated at left |
Y |
Host name settings that are set in the machine |
system-root-folder\system32\drivers\etc\hosts |
Hosts |
Y |
Service port settings that are set in the machine |
system-root-folder\system32\drivers\etc\services |
Services |
Y |
NIC installation status |
ipconfig /all execution result |
ipconfig.log |
Y |
Startup service list |
net start execution result |
netstart.log |
Y |
Network statistical information |
netstat -nao execution result |
netstat.log |
Y |
Machine's environment variable |
set execution result |
set.log |
Y |
Machine's system information |
msinfo32 /report-file-name execution result |
msinfo32.log |
Y |
Registry information |
Content of the registry HKEY_LOCAL_MACHINE\SOFTWARE\HITACHI or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\HITACHI collected by the reg command |
hitachi_reg.txt |
Y |
Product information file |
Files under system-drive:Program Files\HITACHI\jp1common\ |
Copies of the files indicated at left |
Y |
JP1/IM - Manager installation information |
system-drive:Program Files\InstallShield Installation Information\setup.ini |
imm_setup.ini |
Δ |
JP1/IM - Manager installation log file |
system-drive:Program Files\InstallShield Installation Information\setup.ilg |
imm_setup.ilg |
Δ |
JP1/Base installation information |
system-drive:Program Files\InstallShield Installation Information\setup.ini |
base_setup.ini |
Δ |
JP1/Base installation log file |
system-drive:Program Files\InstallShield Installation Information\setup.ilg |
base_setup.ilg |
Δ |
JP1/IM - View installation information |
system-drive:Program Files\InstallShield Installation Information\setup.ini |
imv_setup.ini |
Y |
JP1/IM - View installation log file |
system-drive:Program Files\InstallShield Installation Information\setup.ilg |
imv_setup.ilg |
Y |
JP1/Base access permission information (installation folder) |
cacls Base-path execution result |
cacls_jp1base.log |
Δ |
cacls shared-folder\JP1Base execution result#2 |
cacls_jp1base.log |
-- |
|
JP1/Base access permission information (log folder) |
cacls Base-path\log execution result |
cacls_jp1base_log.log |
Δ |
cacls shared-folder\JP1Base\log execution result#2 |
cacls_jp1base_log.log |
-- |
|
JP1/Base access permission information (command execution history folder) |
cacls Base-path\log\COMMAND execution result |
cacls_jp1base_log_COMMAND.log |
Δ |
cacls shared-folder\JP1Base\log\COMMAND execution result#2 |
cacls_jp1base_log_COMMAND.log |
-- |
|
JP1/Base access permission information (event database folder) |
cacls Base-path\sys execution result |
cacls_jp1base_sys.log |
Δ |
JP1/Base access permission information (event database folder) |
cacls Base-path\sys\event execution result |
cacls_jp1base_sys_event.log |
Δ |
cacls shared-folder\JP1Base\event execution result#2 |
cacls_jp1base_event.log |
-- |
|
JP1/Base access permission information (event database folder) |
cacls Base-path\sys\event\servers execution result |
cacls_jp1base_sys_event_servers.log |
Δ |
JP1/Base access permission information (event database folder) |
cacls Base-path\sys\event\servers\default execution result |
cacls_jp1base_sys_event_servers_default.log |
Δ |
JP1/IM - Manager (Central Console) access permission information (installation folder) |
cacls Console-path execution result |
cacls_jp1cons.log |
Δ |
cacls shared-folder\JP1Cons execution result#2 |
cacls_jp1cons.log |
-- |
|
JP1/IM - Manager (Central Console) access permission information (log folder) |
cacls Console-path\log execution result |
cacls_jp1cons_log.log |
Δ |
cacls shared-folder\JP1Cons\log execution result#2 |
cacls_jp1cons_log.log |
-- |
|
JP1/IM - Manager (Central Console) access permission information (correlation history folder) |
cacls Console-path\operation execution result |
cacls_jp1cons_operation.log |
Δ |
cacls shared-folder\JP1Cons\operation execution result#2 |
cacls_jp1cons_operation.log |
-- |
|
JP1/IM - Manager (Central Console) access permission information (correlation event generation history folder) |
cacls Console-path\operation\evgen execution result |
cacls_jp1cons_operation_evgen.log |
Δ |
cacls shared-folder\JP1Cons\operation\evgen execution result#2 |
cacls_jp1cons_operation_evgen.log |
-- |
|
JP1/IM - Manager (Central Console) access permission information (common exclusion history folder) |
cacls Console-path\operation\comexclude execution result |
cacls_jp1cons_operation_comexclude.log |
Δ |
JP1/IM - View access permission information (installation folder) |
cacls View-path execution result |
cacls_jp1coview.log |
Y |
JP1/IM - View access permission information (log folder) |
cacls system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\log execution result |
cacls_programdata_jp1coview_log.log |
Y |
JP1/IM - Manager access permission information (installation folder) |
cacls Manager-path execution result |
cacls_jp1imm.log |
Δ |
JP1/IM - Manager access permission information (log folder) |
cacls Manager-path\log execution result |
cacls_jp1imm_log.log |
Δ |
JP1/IM - Manager (Central Scope) access permission information (installation folder) |
cacls Scope-path execution result |
cacls_jp1scope.log |
Δ |
cacls shared-folder\JP1Scope execution result#2 |
cacls_jp1scope.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (log folder) |
cacls Scope-path\log execution result |
cacls_jp1scope_log.log |
Δ |
cacls shared-folder\JP1Scope\log execution result#2 |
cacls_jp1scope_log.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database execution result |
cacls_jp1scope_database.log |
Δ |
cacls shared-folder\JP1Scope\database execution result#2 |
cacls_jp1scope_database.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database\event execution result |
cacls_jp1scope_database_event.log |
Δ |
cacls shared-folder\JP1Scope\database\event execution result#2 |
cacls_jp1scope_database_event.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcsdb execution result |
cacls_jp1scope_database_jcsdb.log |
Δ |
cacls shared-folder\JP1Scope\database\jcsdb execution result#2 |
cacls_jp1scope_database_jcsdb.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcsdb\event execution result |
cacls_jp1scope_database_jcsdb_event.log |
Δ |
cacls shared-folder\JP1Scope\database\jcsdb\event execution result#2 |
cacls_jp1scope_database_jcsdb_event.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcsdb\pw execution result |
cacls_jp1scope_database_jcsdb_pw.log |
Δ |
cacls shared-folder\JP1Scope\database\jcsdb\pw execution result#2 |
cacls_jp1scope_database_jcsdb_pw.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcsdb\tree execution result |
cacls_jp1scope_database_jcsdb_tree.log |
Δ |
cacls shared-folder\JP1Scope\database\jcsdb\tree execution result#2 |
cacls_jp1scope_database_jcsdb_tree.log |
-- |
|
JP1/IM - Manager (Central Scope) access permission information (database folder) |
cacls Scope-path\database\jcshosts execution result |
cacls_jp1scope_database_jcshosts.log |
Δ |
cacls shared-folder\JP1Scope\database\jcshosts execution result#2 |
cacls_jp1scope_database_jcshosts.log |
-- |
|
JP1/IM - Manager (Intelligent Integrated Management Base) access permission information (log folder) |
cacls Manager-path\log\imdd execution result |
cacls_jp1imm_log_imdd.log |
-- |
cacls shared-folder\log\imdd execution result#2 |
cacls_jp1imm_log_imdd.log |
-- |
|
JP1/IM - Manager (Intelligent Integrated Management Base) access permission information (response action execution history folder) |
cacls Manager-path \log\suggestion execution result |
cacls_jp1imm_log_suggestion.log |
-- |
cacls shared-folder \log\suggestion execution result#2 |
cacls_jp1imm_log_suggestion.log |
-- |
|
Access permission information for the operation log file output destination |
cacls operation-log-output-destination execution result operation-log-output-destination indicates the folder specified in the following common definition: [JP1_DEFAULT\JP1IMM\OPERATION] "LOGFILEDIR" |
cacls_jp1imm_operationlog.log |
Δ |
cacls operation-log-output-destination execution result operation-log-output-destination indicates the folder specified in the following common definition: [logical-host-name\JP1IMM\OPERATION] "LOGFILEDIR" |
cacls_jp1imm_operationlog.log |
-- |
|
JP1/Base file list |
dir Base-path /s execution result |
dir_jp1base.log |
Δ |
dir shared-folder\JP1Base /s execution result#2 |
dir_logical-host-name_jp1base.log |
-- |
|
JP1/IM - Manager (Central Console) file list |
dir Console-path /s execution result |
dir_jp1cons.log |
Δ |
dir shared-folder\JP1Cons /s execution result#2 |
dir_logical-host-name_jp1cons.log |
-- |
|
JP1/IM - View file list |
dir View-path /s execution result |
dir_jp1coview.log |
Y |
Only for Windows dir system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView /s execution result |
dir_programdata_jp1coview.log |
Y |
|
JP1/IM - Manager file list |
dir Manager-path /s execution result |
dir_jp1imm.log |
Δ |
JP1/IM - Manager (Central Scope) file list |
dir Scope-path /s execution result |
dir_jp1scope.log |
Δ |
dir shared-folder\JP1Scope /s execution result#2 |
dir_logical-host-name_jp1scope.log |
-- |
|
List of files at the operation log output destination |
dir operation-log-output-destination /s execution result operation-log-output-destination indicates the folder specified in the following common definition: [JP1_DEFAULT\JP1IMM\OPERATION] "LOGFILEDIR" |
dir_jp1imm_operationlog.log |
Δ |
dir operation-log-output-destination /s execution result operation-log-output-destination indicates the folder specified in the following common definition: [logical-host-name\JP1IMM\OPERATION] "LOGFILEDIR" |
dir_jp1imm_operationlog.log |
-- |
|
Host name for resolving network address |
jbsgethostbyname execution result |
|
Δ |
jbsgethostbyname logical-host-name execution result#2 |
|
-- |
|
Health check |
jbshcstatus -debbug -a execution result |
|
Δ |
jbshcstatus -debbug -a -h logical-host-name execution result#2 |
|
-- |
|
Process operation status of Event Service |
jevstat execution result |
|
Δ |
|
|
-- |
|
Process operation status of items other than Event Service |
jbs_spmd_status execution result |
|
Δ |
jbs_spmd_status -h logical-host-name execution result#2 |
|
-- |
|
Automated action execution result |
jcashowa execution result#3 |
|
Δ |
jcashowa -h logical-host-name execution result#2, #3 |
|
-- |
|
Automated action status |
jcastatus execution result |
|
Δ |
jcastatus -h logical-host-name execution result#2 |
|
-- |
|
Automated action definition file content |
jcastatus -d execution result |
|
Δ |
jcastatus -d -h logical-host-name execution result#2 |
|
-- |
|
Event Generation Service status |
jcoegsstatus execution result |
|
Δ |
jcoegsstatus -h logical-host-name execution result#2 |
|
-- |
|
Process operation status |
jco_spmd_status execution result |
|
Δ |
jco_spmd_status -h logical-host-name execution result#2 |
|
-- |
|
Data collection command execution result |
jim_log.bat command execution result |
jim_log_result.log |
Y |
JP1/IM - Manager license information |
Trace logs and error logs that are output by the license library (HLICLIB) at installation |
|
-- |
JP1/IM - View license information |
Trace logs and error logs that are output by the license library (HLICLIB) at installation |
|
-- |
Windows event log |
|
|
Y |
jp1hosts2 information registered on the host |
|
|
Δ |
|
|
-- |
|
Media sense functionality's ON/OFF information |
Content of the registry HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\DisableDHCPMediaSense displayed by the reg command |
DisableDHCPMediaSense_reg.txt |
-- |
Server certificate information (CN and SAN settings and expiration dates) |
openssl x509 -noout -in server-certificate-file -subject -dates execution result |
|
-- |
Server certificate and private key compatibility information (modulus) |
|
|
-- |
- Legend:
-
Y: Collected by the jcoview_log.bat command.
Δ: Collected by the jcoview_log.bat command only when JP1/Base and JP1/IM - Manager are installed on the same host as JP1/IM - View.
--: Not collected by the jcoview_log.bat command.
#1: Indicates the storage destination file name after a data collection tool is executed. For details about the storage destination, see the following sections:
-
jim_log.bat (Windows only) (in Chapter 1. Commands) in the manual JP1/Integrated Management 2 - Manager Command, Definition File and API Reference
-
jcoview_log.bat (Windows only) (in Chapter 1. Commands) in the manual JP1/Integrated Management 2 - Manager Command, Definition File and API Reference
#2: Can be collected when data in a logical host (cluster) environment is being collected.
#3: Can be collected only when Console-path\log\action\action-information-file-name exists.
(2) JP1 information
You need to collect the JP1-related information listed in the table below. These types of information can be collected using a data collection tool. If a network connection problem has occurred, you must also collect files from the machine at the connection destination.
The two data collection tools (the jim_log.bat command and the jcoview_log.bat command) collect different types of data. When the jim_log.bat command is executed, all of the data listed in the table below is collected. The data that can be collected by executing the jcoview_log.bat command is indicated in the far-right column.
Information type |
Collected data |
File name#1 |
View |
|
---|---|---|---|---|
Common to JP1/IM and JP1/Base |
Integrated trace log |
system-drive:Program Files\Hitachi\HNTRLib2\spool |
The following files in the default mode: hntr2[1|2|3|4].log |
Y |
JP1/IM - Manager (common to components) |
Patch information |
Manager-path\PATCHLOG.TXT |
Patchlog_jp1imm.txt |
-- |
Model name and version information |
Manager-path\Version.txt |
Version.txt |
-- |
|
License type and expiration date |
Manager-path\ProductInfo.txt |
ProductInfo.txt |
-- |
|
Settings and definition file |
Files under Manager-path\conf\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Manager-path\log\ |
Copies of the files indicated at left |
-- |
|
Operation log file |
Files under the folder specified in the following common definition: [JP1_DEFAULT\JP1IMM\OPERATION] "LOGFILEDIR" |
Copies of the files indicated at left |
-- |
|
Files under the folder specified in the following common definition: [logical-host\JP1IMM\OPERATION] "LOGFILEDIR" |
Copies of the files indicated at left |
-- |
||
JP1/IM - Manager (Central Console) |
Settings and definition file |
Files under Console-path\conf\ |
Copies of the files indicated at left |
-- |
Files under shared-folder\JP1Cons\conf\#2 |
Copies of the files indicated at left |
-- |
||
Common definition information |
Files under Console-path\default\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Console-path\log\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Cons\log\#2 |
Copies of the files indicated at left |
-- |
||
File for accumulated response-waiting events#3 |
Files under Console-path\log\response\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\jp1cons\log\response\ |
Copies of the files indicated at left |
-- |
||
Correlation event generation history file |
Files under Console-path\operation\evgen\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Cons\operation\evgen\#2 |
Copies of the files indicated at left |
-- |
||
Common exclusion history file, and common exclusion-conditions definition history file |
Files under Console-path\operation\comexclude\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Cons\operation\comexclude\#2 |
Copies of the files indicated at left |
-- |
||
JP1/IM - Manager (Central Scope) |
Settings and definition file |
Files under Scope-path\conf\ |
Copies of the files indicated at left |
-- |
Files under shared-folder\JP1Scope\conf\#2 |
Copies of the files indicated at left |
-- |
||
Common definition information |
Files under Scope-path\default\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Scope-path\log\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Scope\log\#2 |
Copies of the files indicated at left |
-- |
||
Database information |
Files under Scope-path\database\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Scope\database\#2 |
Copies of the files indicated at left |
-- |
||
JP1/IM - Manager (Intelligent Integrated Management Base) |
Settings and definition file |
Files under Manager-path\conf\imdd\ |
Copies of the files indicated at left |
-- |
Files under shared-folder\jp1imm\conf\imdd\#2 |
Copies of the files indicated at left |
-- |
||
Log file |
Files under Manager-path\log\imdd\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\jp1imm\log\imdd\#2 |
Copies of the files indicated at left |
-- |
||
Plug-in file |
Files under Manager-path\plugin\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\plugin\#2 |
Copies of the files indicated at left |
-- |
||
Response action execution history file |
Files under Manager-path\log\suggestion\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\log\suggestion\#2 |
Copies of the files indicated at left |
-- |
||
JP1/IM - Manager (IM Configuration Management) |
Settings and definition file |
Files under Manager-path\conf\imcf\ |
Copies of the files indicated at left |
-- |
Files under shared-folder\jp1imm\conf\imcf\#2 |
Copies of the files indicated at left |
-- |
||
Common definition information |
Files under Manager-path\system\default\new\imcf\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Manager-path\log\imcf\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\jp1imm\log\imcf\#2 |
Copies of the files indicated at left |
-- |
||
JP1/IM - View |
Patch information |
View-path\Patchlog.txt |
Patchlog_jp1coview.txt |
Y |
Model name and version information |
View-path\Version.txt |
Version.txt |
-- |
|
License type and expiration date |
View-path\ProductInfo.txt |
ProductInfo.txt |
-- |
|
Settings and definition file |
Files under View-path\conf\ |
Copies of the files indicated at left |
Y |
|
Files under system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\conf\ |
Copies of the files indicated at left |
Y |
||
Common definition information |
Files under View-path\default\ |
Copies of the files indicated at left |
Y |
|
Log file |
Files under system-drive:\ProgramData\Hitachi\jp1\jp1_default\JP1CoView\log\ |
Copies of the files indicated at left |
Y |
|
JP1/Base |
Patch information |
Base-path\PatchLog.txt |
Patchlog_jp1base.txt |
-- |
Model name and version information |
Base-path\Version.txt |
Version.txt |
-- |
|
License type and expiration date |
Base-path\ProductInfo.txt |
ProductInfo.txt |
-- |
|
Settings and definition file |
Files under Base-path\conf\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Base\conf\#2 |
Copies of the files indicated at left |
-- |
||
Common definition information |
Files under Base-path\default\ |
Copies of the files indicated at left |
-- |
|
Log file |
Files under Base-path\log\ |
All files under the folder indicated at left, excluding COMMAND |
-- |
|
Files under shared-folder\JP1Base\log\#2 |
All files under the folder indicated at left, excluding COMMAND |
-- |
||
Plug-in service settings file |
Files under Base-path\plugin\conf\ |
Copies of the files indicated at left |
-- |
|
Log and temporary file |
Files under Base-path\sys\tmp\ |
Copies of the files indicated at left |
-- |
|
shared-folder\JP1Base\event#2 |
All files under the folder indicated at left, excluding IMEvent*.* |
-- |
||
Command execution log file |
Files under Base-path\log\COMMAND\ |
Copies of the files indicated at left |
-- |
|
Files under shared-folder\JP1Base\log\COMMAND\#2 |
Copies of the files indicated at left |
-- |
||
Event database |
Files under Base-path\sys\event\servers\default\ |
Copies of the files indicated at left |
-- |
|
shared-folder\JP1Base\event#2 |
IMEvent*.* |
-- |
- Legend:
-
Y: Collected by the jcoview_log.bat command.
--: Not collected by the jcoview_log.bat command.
#1: Indicates the storage destination file name after a data collection tool is used. For details about the storage destination, see the following sections:
-
jim_log.bat (Windows only) (in Chapter 1. Commands) in the manual JP1/Integrated Management 2 - Manager Command, Definition File and API Reference
-
jcoview_log.bat (Windows only) (in Chapter 1. Commands) in the manual JP1/Integrated Management 2 - Manager Command, Definition File and API Reference
#2: Can be collected when data in a logical host (cluster) environment is being collected.
#3: The file for accumulated response-waiting events is created when you enable the response-waiting event management function. You can prevent the jim_log.bat command from collecting this file by specifying a command option. For details, see 10.5.2 jim_log.bat (Windows only).
(3) Operation content
You need the following types of information related to the operation that was being performed when the problem occurred:
-
Operation content details
-
Time of problem occurrence
-
Machine configuration (version of each OS, host name, and Central Console configuration)
-
Reproducibility
-
Login user name that was used to log in from JP1/IM - View
(4) Error information on the screen
Collect a hard copy of the following:
-
Error dialog box (and the content displayed by the Details button, if available)
(5) User dump (only for Windows)
If a JP1/IM - View process stops due to an application error in Windows, collect a user dump.
(6) RAS information during remote monitoring
If a problem occurs during remote monitoring, the user must collect RAS information. For details about how to collect RAS information, see 11.4.1(7) Collecting RAS information.
(7) IM management node-related files
If the Intelligent Integrated Management Base is used, collect the following information:
-
Files under the folder specified by the -o option of the jddcreatetree command
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Files under the folder specified by the -i option of the jddupdatetree command