8.2 When a running task fails

If a task that is in progress fails, resolve the issue that caused it to fail, and then submit the task for execution again. You can re-submit tasks by re-executing or retrying them.

Procedure

Select the failed task in the tasks list in the Tasks tab or Debug tab of the Tasks window.
View the failed steps in the Flow area.

You can view the return value of a failed step in the tool tip that appears when you place your mouse pointer over the step icon.
Click the Show Details button.
In the Task Details window, click the Log tab and view the task log^#.
Identify which plug-in failed from the information related to plug-in definitions in the task log.
In the task log, identify the cause of the problem from the return value of the plug-in.

If a content plug-in has failed, view the topic on return values of content plug-ins in the JP1/Automatic Operation Service Template Developer's Guide, and take the appropriate action for the problem the return code represents. For basic plug-ins, view the topic for each basic plug-in in the manual JP1/Automatic Operation Service Template Reference.
Take action according to the error messages and exception details in the task log.
Review the requirements for the service template, and make sure that your environment fulfills the requirements.

You can find the requirements for specific service templates in the manual JP1/Automatic Operation Service Template Reference.
After eliminating the cause of the problem, re-submit the failed task.

#: You can download the task log by clicking the Download button on the Log tab of the Task Details window.