5.5 Considering email notifications

If you configure email notification, the following email notifications are available:

• Email notification to the person in charge when an Item is created

• Email notification to the person in charge of an Item in the escalation-destination process when an Item is escalated

• Email notification to the person in charge when the person in charge is changed

• Email notification to the person in charge and the process work board manager before a deadline.

• Email notification to the person in charge and the process work board manager when the processing of an Item is held

• Email notification to the registered person when an Item is closed

• Email notification to the process work board manager to which a user or role belongs when the user or role is deleted

Email notification is disabled by default. Change the setting as required for your operation. You can also change the title and contents of emails. Consider this together with whether to enable email notifications.

Configure the detailed settings for email notifications in the following definition files and windows.

Table 5‒7: Definition files and windows in which detailed email notification settings are configured

Timing of email notification	Definition files and windows
Notify the person in charge when an Item is created	Email definition file
Notify the person in charge of an Item in the escalation-destination process when the Item is escalated
Notify the person in charge when the person in charge is changed
Notify the person in charge and the process work board manager before the deadline#	Settings in the New process work board window or the Edit the process work board window Email definition file Definition file for the task practice service
Notify the person in charge and the process work board manager when the processing of an Item is regarded to be held#	Email definition file Held Item definition file Definition file for the task practice service
Notify the person who registered an Item when the Item is closed	Email definition file
Notify the process work board manager to which a user or role belongs when the user or role is deleted

For details about the New process work board window and the Edit the process work board window, see 8.5 Creating process work boards. For details about the definition files, see Chapter 12. Definition Files.

If you want to log in to JP1/IM - Service Support from the Start menu on the server on which JP1/IM - Service Support is installed and then operate JP1/IM - Service Support, you need to edit the URL definition file. For details, see URL definition file (jsslogin.url) in Chapter 12. Definition Files.

Notes:

• Email notification settings are applied to the entire JP1/IM - Service Support system.

  If you want to apply email notification to specific persons, delete the email addresses from the user information of the users for whom email notification is not necessary.

• If the person in charge of an Item executes the jssitemimport and jssitemimportEx commands to register the Item, no email is sent to the person in charge even if the email notification settings are configured.

  For an Item registered by the jssitemimport and jssitemimportEx commands, the person who has been set as the person in charge of the Item in the existing system must continue taking care of the Item.

  If the process work board to which an Item is registered is specified by email, the user set for Person in charge of the registered item from email must process the Item.

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