9.1 Overview of troubleshooting during building of an environment

Use the following procedure when a problem occurs while you are building server and agent environments:

1. Check the error message.

Check the error message output to the log file.

Tip: You can also check the error message from the dialog box reporting the error.

2. Check the cause of the problem and the suggested action, and then take corrective action.

In the message output to the log file, check the cause of the problem and the action to take, and then correct the problem.

You will be able to resolve the problem that has occurred.

Message output format

The following are the formats of the messages that are output:

The message ID indicates the following:

K

This is the system identifier.

DEX

Indicates that the message is a JP1/IT Desktop Management message (databases excepted).

FPH

Indicates that the message is related to JP1/IT Desktop Management databases.

nnnn

Indicates a serial number identifying the message. The serial numbers of messages related to JP1/IT Desktop Management databases have five digits.

Z

Indicates the following message type as follows:

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