9.5 Troubleshooting during building of a site server
If you cannot install the site server program on a computer, make sure of the following:
-
The OS is a prerequisite OS for the site server.
-
You have logged on to Windows as a user account with Administrative privileges.
-
You are not trying to install a site server program that is older than the agent that is already installed.
If necessary, you can obtain troubleshooting information during installation by using the getlogs.vbs command. The getlogs.vbs command is stored in the following folder:
JP1/IT Desktop Management - Agent-installation-folder\bin
Log type you can obtain
|
Log type |
Output location |
File name |
Description |
|---|---|---|---|
|
Installer trace log file |
|
JDNINS01.log |
The trace log file of the installer. It is output when the site server program is installed. |
Also, obtain troubleshooting information for the site server if necessary. Troubleshooting information for the site server is included in the troubleshooting information for the agent on the same computer. For details about how to collect the information, see 9.2.2 Troubleshooting during agent installation.