9.6 Troubleshooting during building of a multi-server configuration system
If you cannot install JP1/IT Desktop Management - Manager, make sure of the following:
-
The OS supports JP1/IT Desktop Management - Manager.
-
You have logged on to Windows as a user account with Administrative privileges.
If necessary, you can obtain troubleshooting information during installation by using the getinstlogs command. For details about the getinstlogs command, see 8.9 getinstlogs (collecting troubleshooting information about installation).
Log type you can obtain
|
Log type |
Output destination |
File name |
Description |
|---|---|---|---|
|
Installer trace log file |
|
JDNINS01.log |
The trace log file for the installer. It is output when JP1/IT Desktop Management - Manager is installed. |
If you cannot set the data folder that is shared by servers during management server setup, make sure of the following:
-
The value set for the data folder shared by servers during management server setup is correct.
-
A network failure has not occurred between the management server and the database server.
-
The database server has been set up.
If you cannot log in immediately after building an environment, make sure of the following:
-
The database server is running.
-
A network failure has not occurred between the management server and the database server.