7.9 Procedure for replacing a management server and a database server in a multi-server configuration system at one time

Replacement of a management server and a database server means to use computers not built as a management server or database server as a management server or database server when computers are replaced or for another reason.

Important note: The version information of JP1/IT Desktop Management - Manager that will be installed on the new computer and the version information of the product on the old computer must match.

Important note: You cannot upgrade JP1/IT Desktop Management - Manager while replacing a management server. Accordingly, install the upgrade before or after replacement.

The procedure here describes how to replace a management server and a database server at one time. You replace the servers by installing JP1/IT Desktop Management - Manager on the new computer and then migrating data and changing the connection destination of the agent and the site server.

To replace a management server and a database server at one time:

On a management server, stop the JP1/IT Desktop Management - Manager services.

From the Windows Start menu, select Administrative Tools and then Services. In the dialog box that opens, right-click a service name, and then select Stop to stop the service. Stop the following services:
- JP1_ITDM_Agent Control
- JP1_ITDM_Service
- JP1_ITDM_Web Container
Back up the database.

On the old database server computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management - Manager, Tools, Database Manager. Start Database Manager for JP1/IT Desktop Management - Manager to back up the database. Leave at least 20 gigabytes of free space on the drive containing the backup folder.
Disconnect the old management server and database server computers from the network.
On the new computer, install JP1/IT Desktop Management - Manager.
Set up JP1/IT Desktop Management - Manager as the database server.

On the new computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management - Manager, Tools, and then Setup. Start setup for JP1/IT Desktop Management - Manager and perform setup.
Set up JP1/IT Desktop Management - Manager as the management server.

On the new computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management - Manager, Tools, and then Setup. Start setup for JP1/IT Desktop Management - Manager and perform setup.
On the management server, stop the JP1/IT Desktop Management - Manager service.

From the Windows Start menu, select Administrative Tools and then Services. In the dialog box that opens, right-click a service name, and then select Stop to stop the service. Stop the following service:
- JP1_ITDM_Web Container
On the database server, restore the database you backed up in step 2.

On the new computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management - Manager, Tools, and then Database Manager. Start Database Manager for JP1/IT Desktop Management - Manager and restore the database.
On the new management server, start the JP1/IT Desktop Management - Manager service.

From the Windows Start menu, select Administrative Tools and then Services. In the dialog box that opens, right-click a service name, and then select Start to start the service. Start the following service:
- JP1_ITDM_Web Container
Register the license.

In the Login window of JP1/IT Desktop Management - Manager that you installed on the new computer, click the License button. In the dialog box that opens, click the Register License button to register the license.
Change the connection destination of the agent.

Log in to JP1/IT Desktop Management - Manager that you installed on the new computer. In Agent Basic Settings in agent setup, select Basic Settings and then Management Server to set the IP address or host name of the new computer.

Note that this procedure is required only when the IP address or host name of the management server is not the same before and after replacement.
Change the connection destination of the site server.

In the Server Configuration Settings view of the Settings module, change the value set in Management Server to the management server that will be used after replacement.
Make sure the server operates correctly.

In JP1/IT Desktop Management - Manager that you installed on the new computer, confirm that the agent is connected to the management server. To do so, in the Device List view of the Device module, make sure Last Alive Confirmation Date/Time has been updated.

By default, Last Alive Confirmation Date/Time is not displayed. To display it, right-click an item in the Device List view, such as a host name, and select Last Alive Confirmation Date/Time in the dialog box that opens by selecting Select Columns.

If Last Alive Confirmation Date/Time has not been updated, from the Windows Start menu, select All Programs, JP1_IT Desktop Management - Agent, Administrator Tool, and then Setup on the user's computer. Next, start setup for the agent and make sure that the new management server is set as the connection destination.
On the old computer, uninstall JP1/IT Desktop Management - Manager.

Replacement of the management server and the database server is complete.

Tip: If necessary, delete the backup data on the old computer after replacement.

Tip: You can check whether the agent is connected to the management server after replacement in the Device List view of the Device module. If Last Alive Confirmation Date/Time has been updated, the agent is connected. If the agent is not connected, make sure that the connection destination was set correctly during agent setup on the user's computer.

Cautions applying to the migration procedure

Important note: Manage the database backup on the old computer by using a user ID and password to prevent access by personnel other than the administrator. If an unintended user obtains the backup improperly and then restores it, that user can use the managed devices from the user's management server just as you protect the management server.

Important note: If the IP address of the new computer is no longer the same as that of the old computer, and you want to change the connection destination of the agent, you need a network configuration in which the new management server and the agent can directly access each other. A network in which direct access is possible means a network in which a host name or an IP address is used for access, and in which the server and the agent can communicate with each other directly via ICMP. In addition, you must be able to pass the TCP protocol port that is used by the management server and the agent.

Important note

If you want the management server to inherit the system configuration on the old computer, the IP address of the managed device must match before and after replacement.

For example, if the IP address of the managed computer changes due to a change in the installation location during management server replacement, that computer is not connected to the new management server. If this happens, create an installation set on the new management server to reinstall the agent on the computer. This action connects the computer to the management server.

Important note

If you want to manage devices that were managed before replacement after replacement, restore the database you backed up on the old computer on the new computer. If the database is not restored, the agent installed on the managed devices will not be able to connect to the new management server.

If you want to manage new devices in an environment after replacement, you do not need to back up and restore the database. In this case, however, if you want to manage the same devices that were managed before replacement, take either of the following actions after replacement:

For computers on which an the agent is installed: Use the installation set you created on the management server after replacement to reinstall the agent.
For agentless devices: Run discovery to include devices as managed devices.

Important note

If you connect the old management server to a network without uninstalling JP1/IT Desktop Management - Manager, the agent on the new management server cannot be managed correctly.

This is because both of the servers can connect to the agent, and the agent might enter a state that the administrator did not intend because the management servers have given different instructions. In addition, information reported from the agent by connecting to the old management server is not reported to the new management server. As a result, there might be differences in the information managed by the two servers.

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