13.8 When JP1/AO will not start

If you are unable to start JP1/AO, follow the procedure below:

Procedure when the Login window does not appear

Check whether the JP1/AO services are running by executing the hcmdssrv command with the /status option specified.

If the JP1/AO services are not running, start the services.
Use your Web browser to check the status of the connection with the JP1/AO server.

If a firewall is in place, configure the firewall to allow traffic by JP1/AO.
Make sure that the Web browser and version of Adobe Flash Player on your system are compatible with JP1/AO.

For details on the Web browsers and versions of Adobe Flash Player supported by JP1/AO, see the JP1/AO release notes.
Review the log entries and take action according to the contents of the error messages.
If there are no error messages in the log data, or you are still unable to resolve the problem despite following the procedure above, execute the hcmdsgetlogs command to acquire log data and then contact the system administrator.

Procedure when JP1/AO does not start

Make sure that sufficient memory, disk space, and other resources are available on the JP1/AO server.
Make sure that JP1/AO is installed on supported hardware running a supported operating system.

For details on the hardware and operating systems that JP1/AO supports, see the JP1/AO release notes.
Review the log entries and take action according to the contents of the error messages.
If there are no error messages in the log data, or you are still unable to resolve the problem despite following the procedure above, execute the hcmdsgetlogs command to acquire log data and then contact the system administrator.

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