7.1.1 Checking and handling the output messages

(1) Before you start

• Check if a message has been output.

  For details about troubleshooting when no message is output, see 7.1.6 Collecting the data needed for determining the cause of a problem.

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(2) Procedure

To check and handle an output message:

1. Check the message that has been output.

   Messages are output to the window, event log, integrated trace log, or message log.

   • To display the event logs, from the Windows Start menu, select Administrative Tools, Event Viewer, and then from the displayed Event Viewer window, select Custom Views, then Administrative Events.

   • The integrated trace logs are output to the following location:

     system-drive:\Program Files\HITACHI\HNTRLib2\spool\hntr2N^#.log

     system-drive:\Program Files(x86)\HITACHI\HNTRLib2\spool\hntr2N^#.log

     #: N is a number from 1 to 4.

   • The message logs are output to the following location:

     For ITSLM - Manager:

     ITSLM-Manager-installation-folder\mgr\logs\

     For ITSLM - UR:

     ITSLM-UR-installation -folder\ur\logs\

2. If possible, take the appropriate corrective action based on the information provided in the message.

   For details about the messages, see 11.3 Messages.

Checking and handling an output message is now complete. However, if the message cannot be handled or the corrective action taken based on the message does not resolve the problem, you must collect data needed for determining the cause of the problem and contact the system administrator.

For details about how to collect the data needed for determining the cause, see 7.1.6 Collecting the data needed for determining the cause of a problem.

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(3) Related topics

• 7.2.1 Event logs

• 7.2.2 Integrated trace logs

• 7.2.3 Message logs

• 7.2.5 Notes about log files

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