7.1 Troubleshooting

If a problem occurs in ITSLM, a message might be output to the window, event log, integrated trace log, or message log. In the event of a problem, check the displayed message and then take the appropriate corrective action, if possible.

In the following cases, you must collect data needed for determining the cause of the problem and then contact the system administrator:

• The displayed message cannot be handled.

• The corrective action taken based on the message does not resolve the problem.

• A problem arises, but no message is output.

This section explains how to check and handle messages that are output and how to collect the data needed for determining the cause of a problem.

Organization of this section

• 7.1.1 Checking and handling the output messages

• 7.1.2 Examples of handling problems that might occur in ITSLM

• 7.1.3 Investigating the cause of a failover (cluster system)

• 7.1.4 Handling failover errors (cluster system)

• 7.1.5 Handling a shortage of database capacity

• 7.1.6 Collecting the data needed for determining the cause of a problem

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