Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/IT Service Level Management Description, User's Guide, Reference and Operator's Guide


1. About ITSLM

ITSLM is a product that provides support for maintaining service levels to certain standards.

This chapter provides an overview of ITSLM and explains the system configuration, the flow of monitoring jobs, and the tasks that can be achieved by using ITSLM. It also explains that when ITSLM is linked with Performance Management, it can also be used for monitoring the status of hosts and middleware. The chapter also discusses the relationship between the organization of this manual and the expected tasks.

Organization of this chapter