Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/IT Service Level Management Description, User's Guide, Reference and Operator's Guide


Preface

This manual describes the functions and operation of Job Management Partner 1/IT Service Level Management - Manager and Job Management Partner 1/IT Service Level Management - User Response.

Job Management Partner 1/IT Service Level Management - Manager and Job Management Partner 1/IT Service Level Management - User Response are used to monitor the status of services in order to maintain a desired level of service.

In this manual, the combination of Job Management Partner 1/IT Service Level Management - Manager and Job Management Partner 1/IT Service Level Management - User Response is abbreviated as ITSLM.

In other Job Management Partner 1 product names, Job Management Partner 1 is abbreviated as JP1.

Organization of this preface

■ Intended readers

This manual is intended for members of a monitoring staff who use ITSLM to monitor the status of service levels, as well as for system operators (system administrators) who deploy and troubleshoot ITSLM.

Readers of this manual must have:

Monitoring staff:

A basic knowledge of the operating system

System operators (system administrators):

A basic knowledge of the applicable operating system

A basic knowledge of networking

A basic knowledge of JP1/Base

■ Conventions: Fonts and symbols

The following table explains the text formatting conventions used in this manual:

Text formatting

Convention

Bold

Bold characters indicate text in a window, other than the window title. Such text includes menus, menu options, buttons, radio box options, or explanatory labels. For example:

  • From the File menu, choose Open.

  • Click the Cancel button.

  • In the Enter name entry box, type your name.

Italic

Italic characters indicate a placeholder for some actual text to be provided by the user or system. For example:

  • Write the command as follows:

    copy source-file target-file

  • The following message appears:

    A file was not found. (file = file-name)

Italic characters are also used for emphasis. For example:

  • Do not delete the configuration file.

Monospace

Monospace characters indicate text that the user enters without change, or text (such as messages) output by the system. For example:

  • At the prompt, enter dir.

  • Use the send command to send mail.

  • The following message is displayed:

    The password is incorrect.

The following table explains the symbols used in this manual:

Symbol

Convention

|

In syntax explanations, a vertical bar separates multiple items, and has the meaning of OR. For example:

A|B|C means A, or B, or C.

{ }

In syntax explanations, curly brackets indicate that only one of the enclosed items is to be selected. For example:

{A|B|C} means only one of A, or B, or C.

[ ]

In syntax explanations, square brackets indicate that the enclosed item or items are optional. For example:

[A] means that you can specify A or nothing.

[B|C] means that you can specify B, or C, or nothing.

...

In coding, an ellipsis (...) indicates that one or more lines of coding have been omitted.

In syntax explanations, an ellipsis indicates that the immediately preceding item can be repeated as many times as necessary. For example:

A, B, B, ... means that, after you specify A, B, you can specify B as many times as necessary.

< >

Angle brackets indicate items that might be displayed more than once. For example:

monitoring-item-name<[Figure]monitoring-item-name ...>

This means that following monitoring-item-name, a single-byte space ([Figure]) and monitoring-item-name might be displayed repeatedly.

■ Conventions: ITSLM installation folder

This manual uses the following conventions to indicate the ITSLM product installation folder:

Product name

Convention used to indicate the installation folder

Default installation folder#

IT Service Level Management - Manager

ITSLM-Manager-installation-folder

system-drive:\Program Files\HITACHI\JP1ITSLM

IT Service Level Management - User Response

ITSLM-UR-installation-folder

#

The default installation folder is the folder into which the ITSLM products are installed when no other folder is specified. Note also that the system-drive:\Program Files portion is determined by a value set in an OS environment variable at the time of installation, so it might be different in your environment.

■ Conventions: Version numbers

The version numbers of Hitachi program products are usually written as two sets of two digits each, separated by a hyphen. For example:

The version number might be shown on the spine of a manual as Ver. 2.00, but the same version number would be written in the program as 02-00.