This subsection discusses the errors that might occur during creation of an Asset Information Manager Subset database, the main causes of errors, and the actions to be taken.

(a) A message such as Invalid value was specified for environment information is displayed

A setting might not have been specified in the Server Setup dialog box. Specify all settings in the Server Setup dialog box.

(b) A message such as Initial data creation failed on the asset management system is displayed

An ASTCIMn.LOG or ASTMESn.LOG file containing the following information is output to the log folder:

• The datasource name not found and no default driver specified (in Microsoft SQL Server or Embedded RDB)
• Could not resolve service name (in Oracle)

In the Server Setup dialog box, Service name in Database Information might not be specified correctly.

Check the database connection settings. Also specify the following information in Service name in the Server Setup dialog box:

• In Microsoft SQL Server
  Data source name specified when the data source or net service was created
  
• In Embedded RDB
  Service name specified in the server setup the first time the Asset Information Manager Subset database was created
  
• In Oracle
  Net service name
  

(c) A message such as Initial data creation failed on the asset management system is displayed

An ASTMESn.LOG file containing the following information is output to the log folder:

• There was no SQL Server or access was denied (in Microsoft SQL Server)
• No listener (in Oracle)

Check the following possibilities:

• The service might not have been created correctly when database connection was set up.
  Make sure that the service has been created correctly. Also, use the test function to check the connection.
  
• The DBMS might not be running.
  Start the DBMS.
  

(d) A message such as Initial data creation failed on the asset management system is displayed

An ASTCIMn.LOG or ASTMESn.LOG file containing the following information is output to the log folder:

• User xxxx^# was unable to log in (in Microsoft SQL Server)
  #: User name
  
• Invalid password for authorization identifier HiRDB (in Embedded RDB)
• Invalid username/password; logon denied (in Oracle)

In the Server Setup dialog box, Login ID and Password in Database Information might not be specified correctly. In the Server Setup dialog box, specify the correct Login ID and Password in Database Information.

(e) A message such as Unable to add due to existing key is displayed

The database has already been created.

This message is displayed when an attempt is made to re-create an Asset Information Manager Subset database after it has already been created. This message has no effect on the database. To re-create tables, you must first delete all tables and views and then create an Asset Information Manager Subset database.

(f) Processing has terminated due to an error (in Embedded RDB)

The maximum capacity specified for the Embedded RDB during database creation might have been reached.

Uninstall Asset Information Manager Subset and then re-install it. The disk on which Asset Information Manager Subset is installed must be large enough for the database capacity specified during installation, plus the capacity required for the management area allocated automatically by Embedded RDB. For details about the capacity of the management area, see Release Notes.

This subsection discusses the errors that might occur while logging in to Asset Information Manager Subset, the main causes of the errors, and the actions to be taken.

(a) Login window is not displayed

• Microsoft Internet Information Services might have been installed after Asset Information Manager Subset was installed.
  Re-install Asset Information Manager Subset after you have installed Microsoft Internet Information Services.
  
• World Wide Web Publishing Service or World Wide Web Publishing might not be running. Check that World Wide Web Publishing Service or World Wide Web Publishing is running.
• In Microsoft Internet Explorer, Active scripting might be set to Disable. In the Security Settings dialog box, which is displayed by clicking the Custom Level button on the Security page in the Internet Options dialog box, check the Active scripting setting.
• If Windows Server 2012, Windows Server 2008 or Windows Server 2003 is used as the server for Asset Information Manager, the Web service extension named jp1asset that is created when Asset Information Manager Subset is installed might have been deleted by mistake. If there is no Web service extension named jp1asset, re-create it. For details about how to create the jp1asset Web service extension, see (4) Re-creating the jp1asset Web service extension.

(b) A message such as Server is starting up. Wait a while and then log in again is displayed, and the status remains the same for a while

• Connection to DBMS might fail. Check the operating status of DBMS.
• Three possible causes are as follows:
  
  • No Asset Information Manager Subset database has been created.
  • The Asset Information Manager Subset database cannot be connected.
  • In Microsoft SQL Server, a data source is created in User DSN.
  Make sure that an Asset Information Manager Subset database has been created. Also, check that the correct user ID and password were specified during the connection process. Also in Microsoft SQL Server, create a data source in System DSN.
  
• There might be an error in the settings for Microsoft Internet Information Services. From Internet Information Services Manager, check the virtual directory settings.

(c) Login window is displayed, but login fails

• The server for Asset Information Manager Subset might be unable to connect to the Asset Information Manager Subset database. For details about creation of a data source or net service required for database connection, see 10.3.8 Creating a data source or net service in the manual Setup Guide.
• In the settings for Microsoft Internet Explorer, Allow per-session cookies or Submit nonencrypted form data might be set to Disable. In Internet Options, check the settings for Allow per-session cookies or Submit nonencrypted form data.
• In Embedded RDB, an Asset Information Manager Subset database has not been created.
  Make sure that you have already started the Server Setup dialog box and enter Login ID and Password in Database Information, then click the OK button. Do not use a reserved word or the login ID or service name (you can check the list of reserved words in RESWORDS.TXT that is stored in JP1/Software-Distribution-Manager-installation-folder\jp1asset). Now create an Asset Information Manager Subset database.
  

(d) User authentication fails

• Connection to DBMS might fail. Check the operating status of DBMS.
• The entered user ID and password might not have been registered. Register the user ID and password.
• An invalid user ID or password might have been entered by mistake. Enter the correct user ID and password.

(e) Message "Login failed because the product version does not match the database version" is issued

The Asset Information Manager Subset database might have not been migrated. Upgrade the Asset Information Manager Subset database.

(f) A message such as "The maximum number of users has been reached" is displayed

The maximum number of users that can use Asset Information Manager Subset concurrently might have been reached. Log out a user who is not using Asset Information Manager Subset, or change the value for Number of concurrent user logins in Session Information in the Server Setup dialog box.

This subsection discusses the errors that might occur during Asset Information Manager Subset operation after login, the main causes of the errors, and the actions to be taken.

(a) Nothing is displayed when the CSV or PDF button is clicked in the window

• If you have applied the Microsoft Internet Information Services Lockdown tool, access permissions for the folder used to create intermediate files might have been changed.
  Check the access permission settings for the Asset Information Manager Subset server's virtual-directory\csv and grant write permissions to Web Anonymous Users. The default virtual directory for the Asset Information Manager Subset server is C:\Program Files\Hitachi\NETMDM\jp1asset\wwwroot.
  
• In Windows Server 2012, Windows Server 2008 or Windows Server 2003, the extension for a file to be downloaded might have not been registered as a MIME type. Register it. For details about how to set up a virtual directory, see 10.4 Setting the virtual directory in the manual Setup Guide.

(b) Clicking a file name anchor from the Log job menu displays nothing

In Windows Server 2012, Windows Server 2008 or Windows Server 2003, the extension .log might not have been registered as a MIME type. In Microsoft Internet Information Services, set up a virtual directory for Asset Information Manager again. For details about how to set up a virtual directory, see 10.4 Setting the virtual directory in the manual Setup Guide.

If the Asset Information Manager Subset server is running under Windows Server 2012, Windows Server 2008 or Windows Server 2003, the Web service extension named jp1asset is registered automatically when Asset Information Manager is installed. If you have deleted this Web service extension by mistake, re-create the jp1asset Web service extension and then create an application pool. For details about how to create an application pool, see one of the following subsections:

• When using Microsoft Internet Information Services 6.0
  10.6.1(1) Creating an application pool in the manual Setup Guide
  
• When using Microsoft Internet Information Services 7.0
  10.6.2(2) Creating an application pool in the manual Setup Guide
  

To create the jp1asset Web service extension in Windows Server 2003:

1. Start the Internet Information Service Manager.
2. Select Web Service extension for the Asset Information Manager Subset server.
3. Make sure that the Advanced tab is selected and then select Add a new Web service extension.
   The New Web Service Extension dialog box is displayed.
   
4. In Extension name, specify any desired name.
   For example, specify a name such as aim in Extension name.
   
5. Click the Add button.
   The Add Files dialog box is displayed.
   
6. Click the Browse button to display a dialog box in which you can select the desired files, then click the Open button.
   Use this procedure to add all the following files that are stored in the Asset Information Manager Subset server's virtual directory:
   
   • jamwscript.dll
   • bin\jamlogin.dll
   • jamenter.dll
   • jamfile.dll
   • jamhtmlfile.dll
   By default, the Asset Information Manager Subset server's virtual directory is C:\Program Files\Hitachi\NETMDM\jp1asset\wwwroot.
   
7. Select the Set extension status to Allowed check box.
8. Click the OK button.
   The New Web Service Extension dialog box closes and the Web service with the specified extension is added to the Web service extension list.
   

For details about how to create the jp1asset Web service extension in Windows Server 2012 or Windows Server 2008, see 10.6.2(4) Setting ISAPI restrictions in the manual Setup Guide.

If you have reconfigured Microsoft Internet Information Services, you must set up the virtual directory again. For details about how to set up a virtual directory, see 10.4 Setting the virtual directory in the manual Setup Guide.