Job Management Partner 1/Automatic Job Management System 3 - Web Operation Assistant Description, Operator's Guide and Reference

3.6 Setting up the data collection tool

Organization of this section

(1) Setup procedure

(2) Notes on the data collection tool

(1) Setup procedure

This section explains how to set up the data collection tool, to collect log information when problems occur.

JP1/AJS3 - Web Operation Assistant provides a sample batch file for the data collection tool. Use this sample batch file after installing JP1/AJS3 - Web Operation Assistant and copying the file to another folder.

Note that when you use Windows Explorer to copy a folder, only the necessary log information can be collected.

To set up the data collection tool:
Use Explorer to copy the following sample batch file to another folder.
JP1/AJS3 - Web-Operation-Assistant-installation-folder\tools\_04.bat
Edit the copied batch file, and change the file name to something user-specific.
Use a text editor to edit the batch file.
The following are the default values for the batch file. Edit them as necessary.

@set INST_DIR_HNTRLIB2=%PROGRAMFILES_DIR%hitachi\HNTRLib2
Specifies the installation folder for HNTRLib2.

@set LOG_DIR_DRWTSN=%ALLUSERSPROFILE%\Documents\DrWatson
Specifies the path of the Dr. Watson log file.

@set DIR_BACKLOG=%TEMP%\jp1ajs2\backlog
Specifies the backup destination of information collected by the data collection tool.
 
If any problems occur, you may need the memory dump or crash dump. To have these dumps collected when a problem occurs, have the dumps set to be output in advance, as shown below.

To set memory dumps to be output:

From the Control Panel, double-click System.

In the Advanced tab, in the Startup and Recovery section, click the Settings button.

In Write Debugging Information, select the Complete Memory Dump, and specify the output destination for the file in Dump File.

Note

The size of the memory dump depends on the amount of actual memory. The more physical memory present, the larger the memory dump will be. Secure enough memory in the disk to collect the memory dump. For details, see the STOP error item in the Windows help.

To set crash dumps to be output:

From the Windows Start menu, select Run.
The Run dialog box appears.

For Open, enter drwtsn32, and click the OK button.
The Dr. Watson dialog box appears.

Select the Create Crash Dump File check box, and specify the output destination for the file in Crash Dump.

Click the OK button.

Note

The information output to the crash dump contains not only JP1 information, but also information about problems from other application programs. Since the amount of remaining disk capacity decreases whenever a crash dump is output, make sure that the disk has sufficient free space when crash dumps are set to be output.

Cautionary note on collecting log data in Windows Server 2008:

In Windows Server 2008, Dr. Watson log data cannot be acquired. In addition, because a crash dump or memory dump cannot be acquired automatically, information equivalent to that output in these dumps must be acquired manually. For details about how to acquire these dumps, see 8.4(4) Collect a user dump (for Windows Server 2008) and 8.4(5) Obtain a problem report (for Windows Server 2008).

Precautions for data collection on 64-bit Windows:

On 64-bit Windows, when you collect data using the data-collections tools of JP1/AJS in the Windows on Windows 64 environment, the data collection Change the file as explained below.

Copy the data collection batch file to a folder of your choice.

Use a text editor to edit the copied batch file and specify a user-specific file name, as indicated below.

(2) Notes on the data collection tool

Note the differences shown below between JP1/AJS3 - Web Operation Assistant 09-00 or later or JP1/AJS2 - Web Operation Assistant 07-10 or later of the data collection tool, and the data collection tool of a version earlier than JP1/AJS2 - Web Operation Assistant 07-10.

Table 3-2 Differences in the data collection tools

Functions JP1/AJS3 - Web Operation Assistant 09-00 or later or JP1/AJS2 - Web Operation Assistant 07-10 or later Earlier than JP1/AJS2 - Web Operation Assistant 07-10

Collection of the following data:

Windows registry information

Machine configuration information

List of program products whose services are running

JP1/Base file list information

Collected. Not collected.

Isolation of initial investigation files Initial investigation files are stored in a separate folder. Files required for an initial investigation are output separately.

If you customized the data collection tool of JP1/AJS2 - Web Operation Assistant earlier than 07-10 to acquire optional information, the acquired information will not be applied when you upgrade the data collection tool to JP1/AJS3 - Web Operation Assistant 09-00 or later or JP1/AJS2 - Web Operation Assistant 07-10 or later.

Functions	JP1/AJS3 - Web Operation Assistant 09-00 or later or JP1/AJS2 - Web Operation Assistant 07-10 or later	Earlier than JP1/AJS2 - Web Operation Assistant 07-10
Collection of the following data: Windows registry information Machine configuration information List of program products whose services are running JP1/Base file list information	Collected.	Not collected.
Isolation of initial investigation files	Initial investigation files are stored in a separate folder.	Files required for an initial investigation are output separately.

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