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Job Management Partner 1/Base User's Guide
- Organization of this subsection
- (1) OS system information
- (2) JP1/Base information
- (3) JP1/Base processes
- (4) Operation data
- (5) Error information on the screen
- (6) Collecting user dumps (for Windows Vista and Windows Server 2008)
- (7) Collecting problem reports (for Windows Vista and Windows Server 2008)
(1) OS system information
You need to collect the following log information about the OS. You can use the data collection tool to collect this information.
Type of information Required data File name#1 Date and time collected Execution result of date /t
Execution result of time /tdate.log Windows event log Application log:
system-folder\system32\config\AppEvent.Evt
System log:
system-folder\system32\config\SysEvent.Evt
- SysEvent(Backup).evt
- AppEvent(Backup).evt
Host names set on the machine system-folder\system32\drivers\etc\hosts hosts Service ports set on the machine system-folder\system32\drivers\etc\services services NICs installed Execution result of ipconfig /all ipconfig.log List of services started Execution result of net start netstart.log Machine environment variable Execution result of set set.log Dr. Watson log file#2 user-specified-folder\drwtsn32.log drwtsn32.log Crash dump#2 user-specified-folder\user.dmp user.dmp Machine system information Execution result of msinfo32 /report file-name msinfo32.log #1: Name of the file under which the information collected by the data collection tool is stored.
#2: Output only if specified in advance. For details on the setting, see 2.4.2(6) Preparing to collect information when a problem occurs (Windows only).
(2) JP1/Base information
You need to collect the following information about JP1/Base. You can use the data collection tool to collect this information. If a problem occurs while the machine is connected to the network, you also need to collect the files on the remote machine.
Type of information Required data File name#1 Environment settings All files in installation-folder\conf Same as the name of the file from which the data is collected. All files in installation-folder\conf\default\ Same as the name of the file from which the data is collected. All files in installation-folder\plugin\conf\ Same as the name of the file from which the data is collected. All files in shared-folder\jp1base\conf#2 Same as the name of the file from which the data is collected. Common definition information Execution result of jbsgetcnf command File specified in the jbsgetcnf command Execution result of jbsgetcnf -h logical-host-name#2 Log information All files in installation-folder\log\ Same as the name of the file from which the data is collected. All files in shared-folder\jp1base\log\#2 Same as the name of the file from which the data is collected. All files in %ALLUSERSPROFILE%\Hitachi\jp1\jp1_default\JP1Base\log\#4, #5 Same as the name of the file from which the data is collected. All files in %ALLUSERSPROFILE%\Hitachi\jp1\logical-host-name\JP1Base\log\#4, #5 Same as the name of the file from which the data is collected. Log of installation Windows-installation-folder\Temp\HITACHI_JP1_INST_LOG\jp1base_inst{1|2|3|4|5}.log Same as the name of the file from which the data is collected. Service operating information All files in installation-folder\sys\OPI\ Same as the name of the file from which the data is collected. All files in shared-folder\jp1base\sys\OPI\ Same as the name of the file from which the data is collected. Event service settings All files in installation-folder\sys\tmp\event\ Same as the name of the file from which the data is collected. All files in shared-folder\jp1base\event\#2 Same as the name of the file from which the data is collected. Event database All files in installation-folder\sys\event\#3 Same as the name of the file from which the data is collected. All files in shared-folder\jp1base\event\#2, #3 Same as the name of the file from which the data is collected. Command execution log All files in installation-folder\log\COMMAND#3 Same as the name of the file from which the data is collected. All files in shared-folder\jp1base\log\Command\#2, #3 Same as the name of the file from which the data is collected. Integrated trace log system-drive\Program Files\Hitachi\HNTRLib2\spool\hntr2*.log Same as the name of the file from which the data is collected. ISAM maintenance information Execution result of Jischk command#6
Physical host specified:
installation-folder\log\Command\*
Logical host specified:
shared-folder\jp1base\log\Command\*isamchk.log File list Execution result of dir /s installation-folder dir_jp1base.log Execution result of dir /s shared-folder\jp1base dir_jp1base.log Version information system-drive\Program Files
\InstallShield Installation Information
\{F8C71F7C-E5DE-11D3-A21E-006097C00EBC}\setup.ilg, setup.inibase_setup.ilg, base_setup.ini Patch log installation-folder\Patchlog.txt Patchlog_jp1base.txt JP1/Base binding status Execution result of netstat -na netstat.log Host name for resolving the network address Execution result of jbsgethostbyname jbsgethostbyname.log Access permissions for folders Execution result of cacls-installation-folder cacls_jp1base.log Execution result of cacls-shared-folder\jp1base Execution result of cacls-installation-folder\log cacls_jp1base_log.log Execution result of cacls-shared-folder\jp1base\log Execution result of cacls-installation-folder\log\COMMAND cacls_jp1base_log_COMMAND.log Execution result of cacls-shared-folder\jp1base\log\COMMAND Execution result of cacls-installation-folder\sys cacls_jp1base_sys.log Execution result of cacls-installation-folder\sys\event cacls_jp1base_sys_event.log Execution result of cacls-installation-folder\sys\event\servers cacls_jp1base_sys_event_servers.log Execution result of cacls-installation-folder\sys\event\servers\default cacls_jp1base_sys_event_servers_default.log Execution result of cacls-shared-folder\jp1base\event cacls_jp1base_event.log Hitachi Integrated Installer log files All files in Windows-installation-folder\Temp\HCDINST\ Copies of the files that are shown in the left column Note: When you specify a different path in the event server index file (index), or change the destination for the integrated trace log, directly collect information from either the specified path or the changed destination.
#1: Name of the file under which the information collected by the data collection tool is stored.
#2: Output when data about the logical host (cluster environment) is collected.
#3: Extra disk space might be required to collect large files of data from the event database and command execution log. Make sure that you check the file size before you collect data.
#4: The value set in the environment variable %ALLUSERSPROFILE% at installation is used.
#5: For Windows Vista or Windows Server 2008.
#6: For OSs other than Windows Vista and Windows Server 2008.
(3) JP1/Base processes
Use the Windows task manager to check the operation status of processes.
(4) Operation data
If an error occurs, you need to collect the following operational information:
- Details of the operation
- Time the error occurred
- Machine configuration (version of each OS, host name, configuration of JP1/IM - Manager)
- Whether the error occurs repeatedly under the same conditions
- User name used to log in from JP1/IM - View
(5) Error information on the screen
Collect hard copies of the following:
- The error dialog boxes (In addition, copy the contents of the details if the dialog box contains a Details button.)
(6) Collecting user dumps (for Windows Vista and Windows Server 2008)
If an application error causes the JP1/Base process to stop, collect the user dumps.
(7) Collecting problem reports (for Windows Vista and Windows Server 2008)
If an application error causes the JP1/Base process to stop, collect the problem reports.
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