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Job Management Partner 1/Performance Management - Agent Option for Platform Description, User's Guide and Reference
- Organization of this subsection
- (1) OS log information
- (2) Performance Management information
- (3) Operation details
- (4) Error information on the window
- (5) User dump (in Windows Server 2008)
- (6) Collecting problem reports (in Windows Server 2008)
- (7) Information related to performance data
- (8) Other information
(1) OS log information
You need to collect the OS-related log information indicated in the following table.
Table 7-4 OS-related log information
Type of information Description Default file name Collection by jpcras command possible System log Windows event log -- Y Process information Process list -- Y System file hosts file system-folder\system32\drivers\etc\hosts Y services file system-folder\system32\drivers\etc\services Y OS information System information -- Y Network status -- Y Host name -- Y Dump information Dr. Watson log file#1 system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log#2
system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dump#2Y
- Legend:
- Y: Can be collected
- --: Not applicable
- #1
- In Windows Server 2008, Dr. Watson has been replaced by Problem Reports and Solutions.
- #2
- If log files are set to be output to another folder, collect data from that folder.
(2) Performance Management information
You need to collect the types of information related to Performance Management that are described below. If the error occurred in network connection, you also need to collect information from the connection destination machine. The following table describes the information related to Performance Management.
Table 7-5 Performance Management information
Information type Description Default file name or registry Collection by jpcras command possible Common message log Message log output by Performance Management (sequential file method) installation-folder\log\jpclog{01|02}#1 Y Message log output by Performance Management (wrap-around method) installation-folder\log\jpclogw{01|02}#1 Y Configuration information Information file for each configuration -- Y Output results of the jpctool service list (jpcctrl list) command -- Y Version information Product version -- Y History information -- Y Database information Agent Store
- For Store 1.0
installation-folder\agtt\store\*.DB
installation-folder\agtt\store\*.IDX
- For Store 2.0
installation-folder\agtt\store\STPD
The following files under the installation-folder\agtt\store\STPI folder:
*.DB
*.IDX
Y Trace log Trace information on each service of a Performance Management program --#2 Y Information about the function for collecting user-specific performance data Configuration information installation-folder\agtt\agent\jpcuser\jpcuser.ini Y Debug log installation-folder
\agtt\agent\jpcuser\debug\jpcuser_dbg_{01|02|03|04|05}.logY Trace log installation-folder
\agtt\agent\jpcuser\log\trace\msglog{01|02}Y Public log installation-folder
\agtt\agent\jpcuser\log\public\jpclog{01|02}Y User data file installation-folder
\agtt\agent\jpcuser\userdata\jpcuser_{UPI|UPIB|UPD|UPDB}Y Log unique to the Agent Collector service Performance information installation-folder\agtt\agent\map.log Y WMI error information installation-folder\agtt\agent\agtterr.log Y Definition file Performance counter definition file (English) The following files under the system-folder\system32 folder:
perfc009.dat
perfh009.datY Application definition file installation-folder\agtt\agent\jpcapp Y Registry information Service-related information (including the performance definition information) "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services" Y Performance definition information (default) "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib" Y PFM - Agent for Platform settings "HKEY_LOCAL_MACHINE\SOFTWARE\HITACHI\JP1PCAGTT" Y PFM - Agent for Platform configuration information (WOW64) "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\HITACHI\JP1PCAGTT" Y Installation log#3 Installation message log
(In Windows Server 2003)%TEMP%\pfm_inst.log N Installation message log
(In Windows Server 2008)The following files under the system-folder\TEMP\HCDINST folder:
- HCDMAIN.LOG and HCDMAINn.LOG#4
- HCDINST.LOG and HCDINSTn.LOG#4
- product-model-name.LOG
N
- Legend:
- Y: Can be collected
- N: Cannot be collected
- --: Not applicable
- #1
- For details about log file output methods, see the chapter explaining error detection in Performance Management in the manual Job Management Partner 1/Performance Management User's Guide.
- #2
- For details about the trace log storage destination folder, see 7.3.2 Log files and folders.
- #3
- Collect this log if installation fails.
- #4
- n indicates a number.
(3) Operation details
You need the following types of information on the operation that was taking place when the error occurred:
- Operation details
- Time at which the error occurred
- Machine configuration (including each OS version, host name, and the configurations of PFM - Manager and PFM - Agent)
- Whether the error can be reproduced
- Performance Management user name used for logon if the user logged on from PFM - Web Console
(4) Error information on the window
Collect hard copies of the following items:
- Hard copy of the window operation if an application error occurred
- Hard copy of the error message dialog box (including the content of the detailed buttons if they were present)
- Hard copy of the Command Prompt window or Administrator Console window if a problem occurred during command execution
(5) User dump (in Windows Server 2008)
In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a user dump.
(6) Collecting problem reports (in Windows Server 2008)
In Windows Server 2008, if a Performance Management process stops due to an application error, obtain a problem report.
(7) Information related to performance data
You need to collect the types of information related to performance data described below. If the error occurred in network connection, you also need to collect the files on the machine, command results, and registry information. The following table describes the unique information related to performance data collected by PFM - Agent for Platform in an environment in which PFM - Agent for Platform is installed.
Information type Overview File name, Windows command name, and registry definition location Can be collected using the jpcras command? Performance definition information Counter definition file system-folder\system32\perfc009.dat Y system-folder\system32\perfh009.dat Y Counter definition location (registry) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib Y HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services Y Counter information during Agent Collector service startup installation-folder\agtt\agent\map.log Y OS information (Windows command name#1) Host name hostname Y Version ver Y Cluster cluster Y Device mode Y Disk counter diskperf Y Disk volume mountvol Y vol Y Virtual drive subst Y TCP/IP ipconfig Y IPX ipxroute config Y Network status nbtstat Y Network name net name Y Client net view Y Service net start Y Server service net config server Y Workstation service net config workstation Y Session net session Y Shared resource net share Y net use Y User account net user Y net accounts Y Local group net localgroup Y
- Legend:
- Y: Can be collected
- #1
- For details about commands, see Help in Windows.
(8) Other information
The following types of information are also necessary:
- Contents of System and Application in the Windows Event Viewer window (in Windows Server 2003 and Windows Server 2008)
- Content of System Information under System Tools under Accessories (in Windows Server 2003 and Windows Server 2008)
- The argument specified for the command if the error occurred during command execution
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