Job Management Partner 1/Performance Management - Remote Monitor for Platform Description, User's Guide and Reference

7.2 Troubleshooting

This section explains how to conduct troubleshooting while you are using Performance Management products. If an error occurs, you should first check to see if any of the events described in this section has occurred.

The following table lists and describes the principal errors that may occur in Performance Management.

Table 7-1 Troubleshooting

No. Classification Nature of problem Subsection

1 Setting up or starting services

A Performance Management program service does not start.

It takes too long for a service to start once startup is requested.

Communication is not performed properly when a program service starts immediately after a Performance Management program service has stopped.

The message The disk capacity is insufficient is displayed, and then the Master Store service or the Remote Monitor Store service stops.

7.2.1

2 Executing commands

When the jpctool service list command is executed, the names of inactive services are displayed.

When the jpctool db dump command is executed, data other than the specified Store data is output.

7.2.2

3 Report definitions

There is a time period that is not included in historical reports.

7.2.3

4 Alarm definitions

The program defined for action execution does not function correctly.

An alarm event is not displayed.

7.2.4

5 Collecting and managing performance data

The size of the PFM - RM for Platform's Store database is not reduced even though the data retention period was shortened.

The message Illegal data was detected in the Store database is output to the common message log.

PFM - RM for Platform was started, but no performance data is being collected.

7.2.5

Organization of this section

7.2.1 Setting up or starting services

7.2.2 Executing commands

7.2.3 Report definitions

7.2.4 Alarm definitions

7.2.5 Collecting and managing performance data

7.2.6 Other problems

No.	Classification	Nature of problem	Subsection
1	Setting up or starting services	A Performance Management program service does not start. It takes too long for a service to start once startup is requested. Communication is not performed properly when a program service starts immediately after a Performance Management program service has stopped. The message The disk capacity is insufficient is displayed, and then the Master Store service or the Remote Monitor Store service stops.	7.2.1
2	Executing commands	When the jpctool service list command is executed, the names of inactive services are displayed. When the jpctool db dump command is executed, data other than the specified Store data is output.	7.2.2
3	Report definitions	There is a time period that is not included in historical reports.	7.2.3
4	Alarm definitions	The program defined for action execution does not function correctly. An alarm event is not displayed.	7.2.4
5	Collecting and managing performance data	The size of the PFM - RM for Platform's Store database is not reduced even though the data retention period was shortened. The message Illegal data was detected in the Store database is output to the common message log. PFM - RM for Platform was started, but no performance data is being collected.	7.2.5

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