Job Management Partner 1/Performance Management - Remote Monitor for Platform Description, User's Guide and Reference

7.1 Error handling procedures

This section describes the procedures for handling errors that occur while you are using Performance Management products.

Checking the event

Check the following:

Event where the error occurred

Message contents (if a message has been displayed)

Log information (such as the common message log)

For details about the messages and how to respond to each message, see 6. Messages. For details about the log information that is output by the Performance Management products, see 7.3 Log information.

Collecting data

Collect data to determine the cause of the error. For details about how to collect the necessary data, see 7.4 Data collected when a problem occurs and 7.5 How to collect data.

Checking the problem

Use the collected data to check the cause of the problem. You should also isolate the problem or the affected range.

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