Job Management Partner 1/Performance Management - Remote Monitor for Platform Description, User's Guide and Reference

7.2.1 Setting up or starting services

This subsection describes how to handle problems that are related to service setup or service startup.

Organization of this subsection

(1) A Performance Management program service does not start

(2) It takes too long for a service to start once startup is requested

(3) Communication is not performed properly when a program service starts immediately after a Performance Management program service has stopped

(4) The message "The disk capacity is insufficient" is displayed, and then the Master Store service or the Remote Monitor Store service stops

(1) A Performance Management program service does not start

The following describes the possible causes and the resolutions.

PFM - Manager is not running.
If PFM - Manager and PFM - RM for Platform are both on the same host, the PFM - RM for Platform services cannot start if PFM - Manager is not running. Check if the PFM - Manager service is running; start it if it is not running. For details about how to start services, see the chapter that describes startup and termination of Performance Management in the Job Management Partner 1/Performance Management User's Guide.

The same port number is set for more than one Performance Management program service.
When the same port number is set for multiple Performance Management program services, none of those Performance Management program services can be started.
The default is for the system to assign port numbers automatically, in which case there cannot be any duplicated port numbers. If you set specific port numbers for Performance Management program services during Performance Management setup, check the port numbers that you specified. If you specified the same port number for more than one Performance Management program service, specify different port numbers. For details about how to set port numbers, see the chapter that describes installation and setup in the Job Management Partner 1/Performance Management Planning and Configuration Guide.

There is an error in the settings for the Store database storage directory.
If any of the directories listed below is set to be inaccessible or does not exist, the Remote Monitor Store service cannot start. Check the specified directory names and attribute settings and correct any errors.

Store database storage directory

Store database backup directory

Store database partial backup directory

Store database export directory

Store database import directory

If you specify these directories for multiple Remote Monitor Store services, the Remote Monitor Store services cannot start. Check the specified directory settings and correct any errors.

An unauthorized method was used to change a machine's host name.
For details about how to rename a host on a machine, see the chapter that describes installation and setup in the Job Management Partner 1/Performance Management Planning and Configuration Guide. If you rename a host using an unauthorized method, the Performance Management program services may not start.

An error occurred in the service control manager.
If you execute the jpcspm start command in Windows, the error message An error occurred in the Windows service control manager may be displayed and startup of the service may fail. If this has occurred, re-execute the jpcspm start command. If the same event occurs frequently, edit the jpccomm.ini file to change the retry interval and retry count for service startup processing during execution of the jpcspm start command. For details about how to change the retry interval and retry count, see the chapter that describes startup and termination of Performance Management in the Job Management Partner 1/Performance Management User's Guide.

(2) It takes too long for a service to start once startup is requested

It might take a long time for a service to actually start once you execute the jpcspm start command or you start a service by choosing the Services icon. If this is caused by either of the reasons listed below, the time required for starting the service will be reduced for subsequent startups of the service.

During the first startup after a new instance has been added, the indexes of the Store database are created, which might cause the services to take longer than usual to start.

If the Store service is unable to perform normal termination processing for a reason such as a power shut-off, the indexes of the Store database are rebuilt during the next restart, which might cause the services to take longer than usual to start.

(3) Communication is not performed properly when a program service starts immediately after a Performance Management program service has stopped

Immediately after a Performance Management program service has stopped, another program service may be started using the same port that the stopped service was using. In such a case, communication might not be performed properly. You can prevent this problem by doing the following:

Use fixed port numbers for the Performance Management program services.
For details about how to set port numbers, see the chapter that describes installation and setup in the Job Management Partner 1/Performance Management Planning and Configuration Guide.

(4) The message "The disk capacity is insufficient" is displayed, and then the Master Store service or the Remote Monitor Store service stops

Data storage in the Store database is interrupted when there is not enough free space on the disk used by the Store database. In such a case, the message The disk capacity is insufficient is displayed and the Master Store service or the Remote Monitor Store service stops.

If this message is displayed, take one of the following actions:

Provide sufficient disk space.
Determine the amount of disk space required for the Store database and change the Store database storage location to a disk with sufficient available space. For details about how to determine the disk space required for the Store database, see A. Estimating System Requirements. For details about how to change the Store database storage location, see 2.6.1 Changing performance data storage locations.

Change the data retention conditions for the Store database.
Change the data retention conditions for the Store database by adjusting the maximum data capacity. For details about how to change the data retention conditions for the Store database, see the chapter that describes management of operation monitoring data in the Job Management Partner 1/Performance Management User's Guide.

If the Master Store service or the Remote Monitor Store service will not start after you have taken these actions, an unrecoverable logical conflict has occurred in the Store database. In such a case, restore the Store database from a backup and then start the Master Store service or the Remote Monitor Store service. If no backup is available, initialize the Store database and then start the Master Store service or the Remote Monitor Store service. To initialize the Store database, you must delete all the following files from the storage directory for the Store database:

Files with the extension .DB

Files with the extension .IDX

For details about the storage directory for the Store database, see 2.6.1 Changing performance data storage locations.

[Contents][Back][Next]

[Trademarks]