17.8.9 PDF is not output
If a cumulative update or service pack is applied to Windows Internet Explorer, the ActiveX processing might be changed and PDF might not be output. In that case, enable ActiveX control.
JP1 Version 13 JP1/IT Desktop Management 2 - Asset Console Configuration and Administration Guide
17.8 Principal causes of errors in the Web browser and how to handle them
17.8.9 PDF is not output
If a cumulative update or service pack is applied to Windows Internet Explorer, the ActiveX processing might be changed and PDF might not be output. In that case, enable ActiveX control.