17.5.3 Error during login to Asset Console
This section describes the errors that might occur during login to Asset Console. It also explains principal causes of those errors and what actions to take.
- Organization of this subsection
(1) No login window is displayed
The following are the possible causes:
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Microsoft Internet Information Services was installed after Asset Console was installed.
After installing Microsoft Internet Information Services, re-install Asset Console.
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World Wide Web Publishing Service or World Wide Web Publishing is not running.
Make sure World Wide Web Publishing Service or World Wide Web Publishing is active.
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In the Windows Internet Explorer settings, Active scripting is set to Disable.
From Internet Options, on the Security tab, open the Security Settings dialog box by clicking the Custom Level button, and then check the settings for Active scripting.
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The Web service extension with the name jp1asset that is created when Asset Console is installed was mistakenly deleted.
If you cannot find jp1asset, re-create it. For details about how to create a Web service extension, see 17.5.5 Re-creating the jp1asset Web service extension.
(2) A message such as "Server is starting up. Wait a while and then log in again" is displayed, and the status remains the same for a while
The following are the possible causes:
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Cannot connect to the DBMS.
Check the DBMS operating status.
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The settings for Microsoft Internet Information Services are invalid.
Check the virtual directory settings using Internet Information Service Manager.
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An ODBC data source does not exist.
Create an ODBC data source for connecting to a database. For details about how to create an ODBC data source, see 7.5 Creating a data source.
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The asset management database has not been created.
Confirm that the asset management database was created.
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The asset management database cannot be connected.
Determine whether the user ID or password specified during connection is correct.
(3) The login window opens but you cannot log in
The following are the possible causes:
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The asset management server cannot connect to the asset management database.
For details about the creation of the data source that is required for database connection, see 7.5 Creating a data source.
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In the settings for Windows Internet Explorer, Allow per-session cookies or Submit nonencrypted form data is set to Disable.
Check the settings for Allow per-session cookies or Submit nonencrypted form data under Internet Options.
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No asset management database was created.
First, you must open the Server Setup dialog box. Enter values in Login ID and Password under Database Information and click the OK button. Avoid reserved words for the login ID and service name. For the reserved words, see RESWORDS.TXT stored in the Asset Console installation folder. After that, create the asset management database.
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If the World Wide Web Publishing Service service is stopped due to a change in the system environment settings, you might not be able to log in to the asset management system after the World Wide Web Publishing Service service has started. In such a case, restart the system, and restart the World Wide Web Publishing Service service.
(4) User authentication failed
The following are the possible causes:
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Cannot connect to the DBMS.
Check the DBMS operating status.
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The user ID and password were not registered.
Register the user ID and password.
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The entered user ID and password are invalid.
Enter the correct user ID and password.
(5) Message "Login failed because the product version does not match the database version" is issued
It is possible that the asset management database has not been moved. Upgrade the asset management database.
(6) A message such as "The maximum number of users has been reached" is displayed
Login failed because the maximum number of logged-in Asset Console users was exceeded. Log out any user that is not using Asset Console, or change the value of Number of concurrent user logins in Session Information in the Server Setup dialog box.