5.5.1 Data collection tool

(1) Executing the data collection tool

Execute the data collection tool as follows:

C:\>"C:\Program Files (x86)\HITACHI\Script\tools\sptlog.bat" -o C:\temp

In this case, the execution results of the data collection tool are output to C:\temp\jp1script. Collect the information in this folder. If a file containing the execution results of the data collection tool already exists, a message asking you whether you want to overwrite the information appears. Enter y in response to the message.

For details on the data collection tool, see 5.5.1(2) Data collection tool details.

Important

Before you execute the batch file of the data collection tool, use Script Viewer to confirm that no script file is being executed. In addition, do not execute any scripts until the data collection tool terminates.

To Page Top

(2) Data collection tool details

Purpose

This tool is used for data collection when troubleshooting an issue that has occurred in JP1/Script. The data collected includes JP1/Script maintenance data, OS system information, and other pertinent data.

This tool is a batch file. It cannot be customized by the user.

Syntax

sptlog.bat [-o output-destination-folder]

Execute permission

Administrative privileges

Storage directory

JP1/Script-installation-folder\tools

Arguments

-o output-destination-folder

Specify the full output folder path to within 190 bytes. Enclose any spaces in the path with double quotations ("").

Data collection tool execution results are output to the output-destination-folder\jp1script folder.

If the output destination folder is omitted, data collection tool execution results will be output to the %TEMP%\jp1script folder. Check the %TEMP% value by executing echo %TEMP% from the Command Prompt.

Notes

• Do not run multiple instances of the data collection tool.

• Run the Command Prompt as administrator to execute the data collection tool.

Return values

Return value	Meaning of return value
0	Operation completed successfully.
8	One of the following events occurred: The tool was executed by a user without administrative privileges. The output destination folder could not be created. The user responded with NO to the question prompt asking whether the output-destination-folder\jp1script folder could be deleted.

Example

Output collected data to C:\temp\jp1script.

"C:\Program Files (x86)\HITACHI\Script\tools\sptlog.bat" -o C:\temp

To Page Top

(3) Information acquired by the data collection tool

The following table shows the information acquired by the data collection tool.

Table 5‒8: Information acquired by the data collection tool

Information type	Collected data
hosts file	system-folder\system32\drivers\etc\hosts
services file	system-folder\system32\drivers\etc\services
OS version	Execution result of ver
Windows environment variable	Execution result of set
IP configuration data	Execution result of ipconfig /all Execution result of netstat -a -e -n -s -r Execution result of arp -a
List of startup services	Execution result of net start
Machine system information	Execution result of msinfo32 /report file-name
Assignment of user permissions	Execution result of secedit /export /cfg file-name /areas USER_RIGHTS /quiet
UAC settings information	Information under the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
JP1/Script registry information	Information under the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Hitachi\JP1/Script
List of files under the JP1/Script installation folder and data folder#1	Execution result of dir JP1/Script-installation-folder /a /s Execution result of dir JP1/Script-data-folder /a /s
Access permissions under the JP1/Script installation folder and data folder#1	Execution result of icacls JP1/Script-installation-folder /T Execution result of icacls JP1/Script-data-folder /T
Files under the JP1/Script installation folder	JP1/Script-installation-folder\Conf\* The following files under the JP1/Script-installation-folder: PATCHLOG.TXT Readme_ja.txt Readme_en.txt Version.txt ProductInfo.txt
Files under the script execution environment folder	system-drive\ProgramData\Hitachi\Script\Data\*#2
Files under the script log folder	system-drive\ProgramData\Hitachi\Script\Log\*
NetExec error log file	system-drive\ProgramData\Hitachi\Script\Log\STXNetExec_Client\* system-drive\ProgramData\Hitachi\Script\Log\STXNetExec_Server\*#3
Maintenance log file	system-drive\ProgramData\Hitachi\Script\Log\Maintenance\*#4
Product information file	system-drive\Program File (x86)\Hitachi\jp1common\JP1SCRIPT\jp1script.dat

To Page Top