Contents

• Notices

• Summary of amendments

• Preface

• 1. Troubleshooting Procedure and Required Data

  • 1.1 Troubleshooting procedure

  • 1.2 Types of log information and storage locations

    • 1.2.1 System failure log

    • 1.2.2 Scheduler log

    • 1.2.3 Execution result log

    • 1.2.4 Trace log

    • 1.2.5 List of log files and directories

    • 1.2.6 Whether log file settings can be changed

  • 1.3 Data to be collected when a problem occurs

    • 1.3.1 Data to collect in Windows

    • 1.3.2 Data to collect in UNIX

  • 1.4 Collecting data for troubleshooting

    • 1.4.1 Collecting data for troubleshooting in Windows

    • 1.4.2 Collecting data for troubleshooting in UNIX

• 2. Troubleshooting Typical Problems

  • 2.1 Troubleshooting problems related to setup, service startup, and JP1/AJS3 operation

    • 2.1.1 Troubleshooting problems related to setup

    • 2.1.2 Troubleshooting problems related to service startup

    • 2.1.3 Troubleshooting problems related to JP1/AJS3 operation

  • 2.2 Troubleshooting problems related to the job execution environment

  • 2.3 Troubleshooting problems related to login to JP1/AJS3 - View

    • 2.3.1 Troubleshooting problems if you are unable to log in to JP1/AJS3

    • 2.3.2 Troubleshooting problems if the destination host is disconnected immediately after login to JP1/AJS3

  • 2.4 Troubleshooting problems related to the Web GUI

    • 2.4.1 If a screen is not displayed or is corrupted

    • 2.4.2 If the login window does not appear when SSL communication is used

    • 2.4.3 If an error occurs when a window is opened or an operation is performed immediately after upgrade installation

  • 2.5 Troubleshooting problems if processing of a jobnet with a start condition is delayed

    • 2.5.1 Troubleshooting starting by checking information by using the Web GUI (Management Portal)

    • 2.5.2 Troubleshooting starting by checking information by using commands

  • 2.6 Troubleshooting problems related to jobs and jobnets

    • 2.6.1 Troubleshooting problems related to the registration of jobs and jobnets for execution

    • 2.6.2 Troubleshooting problems related to standard jobs, HTTP connection jobs, action jobs, and custom jobs

    • 2.6.3 Troubleshooting problems related to action jobs

    • 2.6.4 Troubleshooting problems related to event jobs

    • 2.6.5 Troubleshooting problems related to jobnet connectors

    • 2.6.6 Troubleshooting problems related to units with wait conditions

    • 2.6.7 Troubleshooting problems related to a flexible job distributed by a load balancer

    • 2.6.8 Troubleshooting problems related to a flexible job executed by broadcast execution

    • 2.6.9 Troubleshooting problems related to jobs that have an unknown end status

    • 2.6.10 Troubleshooting a situation in which the statuses of jobs become unknown on the manager host

    • 2.6.11 Troubleshooting problems related to custom event jobs

  • 2.7 Troubleshooting problems related to the embedded database

    • 2.7.1 Embedded database processing when a problem occurs and the action to be taken by the embedded database system administrator

    • 2.7.2 The action to be taken if the embedded database is unable to start

    • 2.7.3 Action to be taken if the embedded database is unable to terminate

    • 2.7.4 Action to be taken if the OS terminates abnormally

    • 2.7.5 Action to be taken if a communication error or power failure occurs

    • 2.7.6 Action to be taken if a disk failure occurs

    • 2.7.7 Information to be collected

    • 2.7.8 Action to be taken if an embedded database operation command error is detected

    • 2.7.9 Action to be taken if a JP1/AJS3 - Manager installation or uninstallation error is detected

  • 2.8 Troubleshooting problems related to the execution of commands

  • 2.9 Troubleshooting problems related to mail system linkage (for Windows only)

    • 2.9.1 Troubleshooting problems related to email sending jobs that do not use Outlook

    • 2.9.2 Troubleshooting problems related to the email sending job and email reception monitoring job that use Outlook

  • 2.10 Troubleshooting agent failures that might affect manager processing

  • 2.11 Troubleshooting problems related to invalid ISAM files

    • 2.11.1 Procedure for checking the status of ISAM files

    • 2.11.2 Procedure for re-creating the execution environment database for QUEUE jobs and submit jobs

  • 2.12 Troubleshooting problems if JP1/AJS3 - View does not display scheduler services

  • 2.13 Troubleshooting during the replication of a virtual machine after installing and setting up JP1/AJS3

    • 2.13.1 Troubleshooting in the event that a job, jobnet, process, or embedded database terminates abnormally during the startup of the JP1/AJS3 service

    • 2.13.2 Troubleshooting in the event that an error message or warning message is output during the startup of the JP1/AJS3 service on a replicated virtual machine

  • 2.14 Troubleshooting problems related to the SSL communication

    • 2.14.1 Troubleshooting in the event that the JP1/AJS3 service fails to start when SSL communication is enabled

    • 2.14.2 The KNAC0610-W, KAVU2252-W, KAVT0417-W, or KAVT0995-W message is output to the integrated trace log

  • 2.15 Troubleshooting problems related to the external database

    • 2.15.1 Troubleshooting in the event that a database access error occurs when the JP1/AJS3 service or a scheduler service is started or when a command is run

    • 2.15.2 Troubleshooting in the event that a scheduler service is automatically restarted due to a database access error occurring during operation

    • 2.15.3 Troubleshooting in the event that the operability of jobnets and jobs or performance of job execution is degraded although the system settings or the number of job executions is not changed

• Appendixes

  • A. List of Files and Directories

    • A.1 JP1/AJS3 - Manager files and directories

    • A.2 JP1/AJS3 - Agent files and directories

    • A.3 JP1/AJS3 - View files and directories

    • A.4 JP1/AJS3 - Web Console files and directories

  • B. List of Processes

    • B.1 Configuration of processes

    • B.2 Processes (for Windows)

    • B.3 Processes (for UNIX)

    • B.4 Embedded database processes

  • C. Log Information

    • C.1 Log entries output by the scheduler services

    • C.2 Log entries output by the queueless agent service

    • C.3 Log entries recorded when definition pre-checks are performed

    • C.4 Log entries output when flexible jobs are executed

    • C.5 Log entries output by the JP1/AJS3 System Control Manager service and JP1/AJS3 System Control Agent service

  • D. How the Embedded Database Operates

    • D.1 The embedded database system and processes

    • D.2 Embedded database processes

    • D.3 Embedded database system

  • E. Version Revisions

  • F. Reference Material for This Manual

  • G. Glossary

• Index

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