2.5.2 Troubleshooting starting by checking information by using commands
The following shows the troubleshooting procedure when commands are used to check the information:
-
Execute the jpomanevshow command to obtain information about the agents that frequently send data, and the jobnet with a start condition.
-
Use the information you obtain in step 1 (unit ID) and either of the following commands to identify the name of the jobnet related to the problem.
-
ajsname command
This command outputs the unit name to the standard output file.
-
jpomanjobshow command
This command outputs a list of event jobs being executed on the manager to the standard output file.
-
-
Forcibly terminate the jobnet with a start condition identified in step 2.
If the termination is successful, troubleshooting ends here.
For details about how to forcibly terminate a jobnet with start conditions, see 8.1.1 Stopping a jobnet that is monitoring start conditions in the JP1/Automatic Job Management System 3 Administration Guide.
-
If you could not stop the jobnet in step 3 or could not identify the jobnet name in step 2, assume that it will be difficult to restore operational status while JP1/AJS3 is running, and stop the scheduler service.
For details on how to stop a scheduler service, see 7.5.2 Stopping the scheduler service in the JP1/Automatic Job Management System 3 Administration Guide.
-
On the agent with the problem, execute the jpomanevreset command for the scheduler service you stopped in step 4, and restore the status of the event/action control manager.
-
When you executed the jpomanevreset command, if you specified an option that retains event job executions and start conditions as is, correct the problem that caused a large number of unexpected events to occur in a specific jobnet with start conditions on the agent host.
-
Start the scheduler service you stopped in step 4.
For details about how to start a scheduler service, see 7.5.1 Starting the scheduler service in the JP1/Automatic Job Management System 3 Administration Guide.
For details about the commands, see 3. Commands Used for Normal Operations in the manual JP1/Automatic Job Management System 3 Command Reference.