2.5.1 Troubleshooting starting by checking information by using the Web GUI (Management Portal)
The following shows the troubleshooting procedure when the Web GUI (Management Portal) is used to check the information:
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In the Event Job Retention Details dialog box of the Web GUI (Management Portal), check the following information:
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Name of a jobnet with start conditions in which a large number of events occurred
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Execution host name
For details about the Event Job Retention Details dialog box, see 16.2.7 Event Job Retention Details dialog box in the JP1/Automatic Job Management System 3 Operator's Guide.
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Forcibly terminate the jobnet with a start condition identified in step 1.
If the termination is successful, troubleshooting ends here.
For details about how to forcibly terminate a jobnet with start conditions, see 8.1.1 Stopping a jobnet that is monitoring start conditions in the JP1/Automatic Job Management System 3 Administration Guide.
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If you could not stop the jobnet in step 2 or could not identify the jobnet name in step 1 assume that it will be difficult to restore operational status while JP1/AJS3 is running, and stop the scheduler service.
For details on how to stop a scheduler service, see 7.5.2 Stopping the scheduler service in the JP1/Automatic Job Management System 3 Administration Guide.
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On the agent with the problem, execute the jpomanevreset command for the scheduler service you stopped in step 3, and restore the status of the event/action control manager.
For details about jpomanevreset command, see jpomanevreset in 3. Commands Used for Normal Operations in the manual JP1/Automatic Job Management System 3 Command Reference.
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When you executed the jpomanevreset command, if you specified an option that retains event job executions and start conditions as is, correct the problem that caused a large number of unexpected events to occur in a specific jobnet with start conditions on the agent host.
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Start the scheduler service you stopped in step 3.
For details about how to start a scheduler service, see 7.5.1 Starting the scheduler service in the JP1/Automatic Job Management System 3 Administration Guide.