1.2.3 Issues and the role of the integrated management products at the operation phase

To ensure stable system operation during the operation phase, the resources configured in the system need to be monitored round the clock. Monitoring depends on proper management of system operating information and error information. This is referred to as system operations management.

In running a system, the processes of monitoring, error detection, investigation, and resolution are handled as a single ongoing cycle.

As a system grows in size and complexity, it becomes exponentially more difficult to perform the tasks involved in this operational cycle. The administrator is burdened with a growing workload, and requires a broad range of advanced skills to properly manage the vast array of resources. This puts huge demands on operations management, making the training of system administrators more challenging too.

Furthermore, most of routine operational tasks performed with individual management tools have been more and more automated for higher efficiency, while non-routine ones in which several sets of information and knowledge are associated with each other and decision-making and deduction are required have not been quite automated and have made less autonomous. Therefore, there are some situations where people cannot improve efficiency improvement of IT operations or get rid of a culture of dependence on personal skills.

The following table and figure list and describe the products in the integrated management product suite that are provided to support system operations management, as well as the JP1 series products that are explained in this manual.

Table 1‒2: Products for system operations management

Product	Functionality	Role
JP1/IM - Manager	Intelligent Integrated Management Base	Help visualize the health of IT and investigate failures. Manage logging and performance data monitored by JP1/IM-Agent of agent. In addition, represents a base that provides integrated management of a variety of data managed by systems, its relevance and knowledge, and sharing of them.
	Central Console	Centrally monitors the system as a whole using JP1 events. Integrates all aspects of the operating cycle, from event monitoring to error detection, investigation, and resolution.
	Central Scope	Centrally manages the system based on requirements set by the system administrator, enabling integrated objective-oriented system management.
	IM Configuration Management	Manages the system hierarchy managed by JP1/IM (IM configuration) and the settings of JP1/IM and agent (JP1/Base) that make up the system from the manager by using GUI.
JP1/TELstaff	Notification System	Notifies the person in charge of handling failures by telephone or email when a failure is detected.
JP1/Service Support	IT Service Management	Registers queries, failure events, and problems resulting from failure events as items requiring resolution, and centralizes their management.
JP1/IM - EG for NNMi	NNMi Incident Conversion	Converts NNMi incidents managed by NNMi into JP1 events.
JP1/IM - Message Optimizer	Message Conversion	Converts the messages that are output to the JP1/IM console into easy-to-understand messages.
JP1/Navigation Platform	Operation Navigation	Displays application information (operating procedures) applicable to JP1 events.
JP1/AJS	Job Scheduler	Manages automatic job execution.
JP1/PFM	Performance Management	Manages host performance.

Figure 1‒5: System operations management

The integrated management products provide a platform for continuous system monitoring and immediate administrator notification whenever a problem occurs, as well as operational tasks such as error identification and investigation. The JP1/IM programs provide integrated operating cycle support, from monitoring through to troubleshooting. JP1/IM optimizes operations management even in large-scale, complex systems.

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