Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Messages


19200 <Error>

JP1 authentication failed for a communication error or an invalid environment. (code=error-code [process-or-function])

Cause

Possible causes are as follows:

  • An attempt to connect to the authentication server failed, because communication between the management server and the authentication server failed.

  • An attempt to load DLL for the JP1/Base API failed. (This sometimes occurs when JP1/Base is not installed or setup on the management server.)

  • The name of the logical host of the cluster environment specified during setup of the management server is incorrect.

Action
  • Make sure that the authentication server is running, that no network failure has occurred, and that the authentication server is correctly configured on the management server. After the error has been resolved, try to log in again.

  • Make sure that version of JP1/Base installed on the management server is supported.

  • Make sure that the name of the logical host of the cluster environment that was specified during setup of the management server is correct.

Note: The values displayed for error-code and process-or-function are as follows.