Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Messages


KDEX5452-E

Failed to unlock the pass code of a smart device.

[Cause] The server certificate of the MDM server is invalid.

[Action] Cancels the unlocking of the pass code of the smart device.

[Workaround] Execute the keytool command to check whether the server certificate has been imported. If it has not, execute the keytool command to import the server certificate. For details about the keytool command, see the relevant documentation.