KDEX5412-E

Failed to reset the password of a smart device. (error code = error-code, MDM server host name = MDM-server-host-name, MDM server port number = MDM-server-port-number, proxy server IP address = proxy-server-IP-address, proxy server port number = proxy-server-port-number)

[Cause] Possible causes include the following:

(1) Connection to the MDM server failed.

(2) Connection to the proxy server failed.

(3) The MDM server is not running.

[Action] Cancels the reset of the smart device password.

[Workaround]

(1) Check the host name and port number of the MDM server that were set in the settings window for MDM linkage.

(2) Check the IP address and port number of the proxy server that were set in the settings window for MDM linkage.

(3) Check whether the MDM server is running.