KDEX5361-E

Failed to connect to the Active Directory server. A connection error has occurred. Error code=error-code, Host name=Active-Directory-server-host-name, Port number=port-number, Connection account=user-ID, Route path for information acquisition=root-OU

[Cause] The possible causes are given below:

(1) The specified host name is incorrect.

(2) The specified port number is incorrect.

(3) The Active Directory server is not running.

[Action] Cancel the acquisition of device and organizational information.

[Workaround]

(1) Check the specified host name in the Active Directory settings.

(2) Check the specified port number in the Active Directory settings.

(3) Check whether the Active Directory server is running.

To check the Active Directory server connectivity, test the connection to it.