I.1 Deleting JP1/IT Desktop Management 2 - Manager device information corresponding to the device information deleted from Asset Console
If you discard managed devices and then delete their device information from Asset Console, you also need to delete the corresponding device information from JP1/IT Desktop Management 2 - Manager. This maintains the integrity of device information between Asset Console and JP1/IT Desktop Management 2 - Manager. To delete device information from JP1/IT Desktop Management 2 - Manager, use the jamDeleteITDM2Info.exe command, which is stored in the following folder:
Asset-Console-installation-folder\exe
Note that an agent must be installed on the asset management server to execute the jamDeleteITDM2Info.exe command.
The following describes the function, format, and return values of the jamDeleteITDM2Info.exe command, and provides notes on command execution.
- Organization of this subsection
(1) Function
This command sends a notification to JP1/IT Desktop Management 2 - Manager to delete JP1/IT Desktop Management 2 - Manager's device information corresponding to the device information deleted from Asset Console. Device information on the asset management server will not be deleted.
If a notification to JP1/IT Desktop Management 2 - Manager fails, it is retried according to Settings to perform retries when an error occurs in the agent configuration for the agent installed on the asset management server.
(2) Format
jamDeleteITDM2Info.exe
(3) Return values
This command returns the following values:
|
Return value |
Description |
|---|---|
|
0 |
Normal termination |
|
31 |
No agent is installed on the asset management server. |
|
51 |
The jamDeleteITDM2Info.exe command or jamTakeITDM2Info.exe command is being executed. |
|
52 |
An attempt to access the asset management database failed. |
|
53 |
A file I/O error occurred. |
|
101 |
The command terminated due to an error other than the above. |
(4) Notes on command execution
-
Depending on the network status and whether the JP1/IT Desktop Management 2 - Manager service is running, it might take some time to delete JP1/IT Desktop Management 2 - Manager device information after a command is executed.
-
After executing the jamDeleteITDM2Info.exe command, wait several hours before executing the jamTakeITDM2Info.exe command.
-
Even if a device for which the management relay server and Network Monitor are enabled is deleted from Asset Console, JP1/IT Desktop Management 2 - Manager does not delete the device.