17.3.2 Checking messages

In the event of an error, first check the event log, standard output, or the log file created by the asset management server for error messages.

When an error message has been issued, you can identify the program in which the error occurred and the cause of the error from the error message type. For details about error messages, see 17.3.3 How to interpret messages.

The error messages for serious errors in the asset management system are output to the event log file. Check the event log file.

The asset management server outputs error messages to a file. This file is stored at the following location:

Asset-Console-installation-folder\log

The log folder is created automatically when Asset Console is installed. The following table shows the message log files that are output under the log folder by the asset management server.

Table 17‒1: Files created in the log folder

File name	Description
ASTCIMn.LOG	Contains the message log of a database access API.
ASTMESn.LOG	Contains information messages, such as startup and termination of the asset management server, warning messages (such as program, communication, and database errors), and error messages. Can be used to check the operating status of the asset management system.

Legend:

n is a sequential number (1-9) indicating a file name.

When the current file becomes filled with log data, another log file is created by incrementing the number by 1. When the number reaches 9, it starts at 1 again. To identify the most recent log file, check the file attributes (date and time).

Do not change Asset-Console-installation-folder\log\expdef.

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