17.3.1 How to identify the cause of an error
This section explains how to check errors on the asset management server and with a Web browser.
- Organization of this subsection
(1) How to identify an error at the asset management server
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Check the message log file for error messages.
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If an error message has been issued, identify the nature of the error, which will be one of the following:
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Error in the asset management database
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Error in a program that is linked to Asset Console
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Error in Microsoft Internet Information Services
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For an access error in the asset management database, check the message log.
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For an error in a program that is linked to Asset Console, check the message log file for a program linkage error.
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For an error in Microsoft Internet Information Services, check the log of Microsoft Internet Information Services for a communication sequence error.
If there is no error in the communication sequence, an error might have occurred between Microsoft Internet Information Services and the Web browser.
(2) How to identify an error in the Web browser
If a runtime error occurs, an unsupported version of Windows Internet Explorer might be running. Make sure that a supported version of Windows Internet Explorer and all required service packs have been installed. For details about Windows Internet Explorer versions, see 6.1.1(2) Prerequisite programs on the administrator's computer.