7.2.2 Installing Asset Console
This section explains how to install Asset Console.
- Organization of this subsection
(1) Installation notes
Note the following items when installing Asset Console:
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You cannot install Asset Console on a machine on which one of the following products has been installed:
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JP1/NETM/Asset Information Manager
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JP1/Asset Manager and JP1/NETM/Asset Manager
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JP1/NETM/Asset Information Manager Smart Edition
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JP1/NETM/Asset Information Manager for Blade PC
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JP1/NETM/DM Asset Information Manager Limited
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When you specify the Asset Console installation folder, the folder path must not include double-byte characters.
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For the Asset Console installation folder, do not specify a folder directly under the drive root or a folder used for other applications. This is because Asset Console files might overwrite other files. Create a folder dedicated to Asset Console, and then install Asset Console in that folder.
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When the component that has already been installed is reinstalled, select Repair from the maintenance window.
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The following settings cannot be changed during reinstallation:
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Program folders
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Virtual directory of the asset management server
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When adding or deleting a component, if you cancel installation by clicking the Cancel button during installation, you must re-install Asset Console.
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A tmp folder is created directly under the installation drive root. Do not delete the tmp folder.
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You must be careful when specifying the drive name or installation folder when restoring the database backup following installation. If you specify an incorrect name or folder, you cannot restore the backup. To use the backed-up database on another machine, install it using the same path that was used for acquiring the backup.
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If restart of the computer is required, a dialog box requesting a restart appears. You should restart the computer. If you do not restart the computer, necessary environment information will not be set and an error will occur when the asset management server is started.
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Asset Console cannot be installed on a computer on which software that requires the 64-bit Microsoft Internet Information Service has been installed.
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If Asset Console and anti-virus products are installed on the same host, remove the following files and folders from the virus-check target. If you run a virus check while Asset Console is stopped and then restart Asset Console, confirm that the following files and folders were checked for viruses.
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All files and folders in JP1/IT Desktop Management 2-Asset Console-installation-folder
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All files and folders in %ProgramFiles(x86)%\Hitachi\jp1common\jp1asset\
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Virtual directories#
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Folders that store asset management databases#
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Output destination of audit logs#
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If you previously changed a file or folder from the default file or folder, be sure to remove the current file or folder from the virus-check target.
If you do not remove the files and folders from the virus-check target, file access errors might occur, because the files and folders used by Asset Console will be in use by the anti-virus products. If such an error occurs, problems such as the following might occur:
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You might not be able to log in to the management window of Asset Console.
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You might not be able to execute commands or tasks in Asset Console.
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Attempts to output audit logs might fail.
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(2) Pre-installation work
The following jobs must be completed prior to installing Asset Console. When Asset Console is installed, settings for running 32-bit applications are required.
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Log on to Windows Server 2019, Windows Server 2016, or Windows Server 2012, as a user with administrator permissions.
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Exit all Windows applications.
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Start the Task Scheduler service.
To register the tasks provided by Asset Console in Windows Task Scheduler, the Task Scheduler task must be active.
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Stop services, commands, and tasks.
When you reinstall the components, stop all Asset Console services, commands, and tasks.
Before you perform a new installation of Asset Console, stop World Wide Web Publishing Service or World Wide Web Publishing.
Before you perform an overwrite installation of Asset Console, stop the services, commands, and tasks in the following order:
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World Wide Web Publishing Service or World Wide Web Publishing
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Asset Console commands and tasks
To run Asset Console following an overwrite installation, start the services in the reverse of the order in which they were stopped.
If a connection pool is set in an ODBC data source, the connected state continues after an Asset Console job is stopped until the timeout time set in the connection pool expires. Therefore, wait for the connected state to be released before installing Asset Console.
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When using Microsoft Internet Information Services version 7.5, 8.0, or 8.5, Hitachi recommends that you install the required role services before installing Asset Console so that the virtual directory is automatically generated. The virtual directory is not created automatically if the required role services are installed after Asset Console has been installed. For details about how to install role services, see 7.8.1(1) Installing the role services.
(3) Installation procedure
To install Asset Console:
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Insert the provided media in to the CD-ROM drive.
Install the program by following the installer's instructions. During installation, set up the installation folder.
When the installer starts, a dialog box appears for selecting the component to be installed. Select the Asset Console component.
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Click the Install button.
A dialog box appears for confirming that you wish to start installation.
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Click the OK button.
A dialog box for starting installation of Asset Console appears.
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Click the Next button.
A dialog box for entering user information appears.
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Enter your user name and company name.
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Click the Next button.
A dialog box for specifying the installation folder appears.
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Specify the installation folder.
The program is installed in the specified folder. The default installation folder is as follows:
C:\Program Files (x86)\Hitachi\jp1asset
In the above folder path, C: is the drive where the OS is installed.
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Click the Next button.
A dialog box for setting the virtual directory of the asset management server appears. When you need to upload a large volume of files or to make the virtual directory into a shared folder in a cluster configuration, change the virtual directory. Specify the folder to be used as the virtual directory.
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Click the Next button.
A dialog box appears for you to confirm the program folder. Check the folder to which the program icon is to be added. The default folder name is JP1_IT Desktop Management 2 - Asset Console.
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Click the Next button.
A dialog box appears for confirming the current settings. Check the settings.
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Click the Next button.
Installation begins.
When installation is completed, a dialog box to that effect appears.
If a dialog box opens, asking whether to restart the computer, restart it. If you do not restart the computer, environment information required for operations will not be set, and the asset management server will not operate correctly.
(4) Reinstallation procedure
Overwriting or upgrading the Asset Console on a machine that already has the Asset Console installed is called "Reinstallation".
The procedure for Asset Console Reinstallation is as follows:
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Insert the provided media in to the CD-ROM drive.
Install the program by following the installer's instructions. During installation, set up the installation folder.
When the installer starts, a dialog box appears for selecting the component to be installed. Select the Asset Console component.
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Click the Install button.
A dialog box appears for confirming that you wish to start installation.
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Click the OK button.
A dialog box for starting installation of Asset Console appears.
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Click the Next button.
A dialog for selecting the type of maintenance will be displayed.
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Select Repair and click the Next button.
Maintenance process will start.
When the maintenance is completed, a dialog will be displayed to notify you that the maintenance has been completed.
If a dialog box opens, asking whether to restart the computer, restart it. If you do not restart the computer, environment information required for operations will not be set, and the asset management server will not operate correctly.