15.3.1 Checking log files

JP1/IT Desktop Management 2 - Manager acquires log data for each event that occurred. Users can check the following two types of logs:

Windows event log
MAIN.LOG file

Use the Windows Event Viewer to check the Windows event log. Use a text editor to check the MAIN.LOG file, which is stored in JP1/IT Desktop Management 2 - Manager-installation-directory\mgr\log. The following describes each log file.

Organization of this subsection

(1) Checking the Windows event log
(2) Checking the MAIN.LOG file

(1) Checking the Windows event log

You can use the Event Viewer to check the event log data acquired while using JP1/IT Desktop Management 2 - Manager.

In the Log menu of the Event Viewer, you can select Select Computer to check events of other hosts running Windows. For details about how to use the Event Viewer, see the Windows documentation or Help.

Numbers (event IDs) displayed in the event column in the Event Viewer are equivalent to message IDs. The following describes the meanings of the numbers.

Table 15‒1: Event IDs and their meanings (for JP1/IT Desktop Management 2 - Manager)
Event ID	Description
0 to 999	Windows interface-related
1000 to 1999	TCP/IP-related
7000 to 7999	Installation-related

In the Event Viewer window, double-click an event to display a detailed description of that event. For example, if a system error occurred due to insufficient disk space on the managing server, relay system, or management relay server, a message indicating insufficient disk space is output to the Event Viewer system log. In this case, free up enough disk space by, for example, deleting unnecessary files, and then retry the operation.

Depending on the event, memory dump information might be output in event details. If you contact us about JP1/IT Desktop Management 2 errors, also please provide us with this memory dump information also.

For details about event log messages output by JP1/IT Desktop Management 2, see the manual JP1/IT Desktop Management 2 Messages.

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(2) Checking the MAIN.LOG file

JP1/IT Desktop Management 2 acquires log data also in the MAIN.LOG file. The following shows the file format.

Figure 15‒4: MAIN.LOG file format

The meanings of the message type and function type displayed in the MAIN.LOG file are as follows.

Table 15‒2: Message types in the Main.LOG file (for JP1/IT Desktop Management 2 - Manager)
Message type	Meaning
`Informational`	Information message
`Warning`	Warning message
`Error`	Error message

Table 15‒3: Function types in the Main.LOG file (for JP1/IT Desktop Management 2 - Manager)
Function type	Meaning
`TCP/IP`	Interface with TCP/IP
`System`	Interface with Windows
`Server`	JP1/IT Desktop Management 2 event

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