5.5 Procedure for performing an overwrite installation of an Internet gateway from supplied media

To perform an overwrite installation of an Internet gateway, you must use a version that is no earlier than the currently installed version. In addition, you must log on to the OS as a user with administrator permissions.

Important

To install the agent on a Windows computer that supports User Account Control (UAC), a dialog box requesting elevation of the permissions level might appear. If this dialog box appears, agree to the request.

Important

Do not shut down the OS during installation. If you do so, the agent might not run correctly even if you install it again later.

Important

Before performing an overwrite installation of an Internet gateway, shut down all Windows applications.

To perform an overwrite installation of an Internet gateway:

1. Stop the World Wide Web Publishing Service.

2. Insert the supplied media in the CD/DVD drive.

3. In the Hitachi Integrated Installer dialog box that opens, select JP1/IT Desktop Management 2 - Internet Gateway, and then click the Install button.

4. In the dialog box indicating the start of installation, click the Next button.

5. In the dialog box indicating that installation preparations are complete, click the Install button.

   Installation starts.

   Note

   If, after clicking the Install button, a window appears notifying you about the presence of files or services that cannot be updated with the setup, it means that the World Wide Web Publishing Service might still be running. Stop the installation process by using the Cancel button, and then start again from step 1.

6. In the dialog box indicating that installation is complete, click the Complete button.

   The overwrite installation of an Internet gateway is completed. If a message asking you to restart the computer appears, restart it.

7. Start the World Wide Web Publishing Service.

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