2.5 Installing the agent
We recommend that you install the agent on computers managed by JP1/IT Desktop Management 2. Installing the agent program allows you to manage a computer efficiently using all the features of JP1/IT Desktop Management 2, which include analyzing the computer's status from the operation window and controlling its operation.
There are two approaches to managing a computer with the agent installed: offline management and online management.
- Tip
-
You can also manage agentless computers. However, some JP1/IT Desktop Management 2 features including automatic application of security measures, message notification, and software and file distribution are unavailable to agentless computers. Agentless management is always used for devices other than computers.
You can use the following methods to install the agent on a computer:
Online management
-
Installation by an administrator
You can use either of the following methods:
-
Install the agent automatically on the user's computer by distributing the program from the management server
-
Have an administrator create an installation set (an installer file that includes the agent program and setup information) and register a logon script on the domain controller
When the user logs on to Windows, the agent is installed automatically on the user's computer.
-
-
Installation by a user
The administrator creates an installation set and provides it to the user. The user then installs the agent by executing the installation set.
Offline management
-
The administrator creates an installation set and uses it to install the agent on the computer
-
The administrator creates an installation set and registers a logon script on the domain controller
When the user logs on to Windows, the agent is installed automatically on the user's computer.
-
The administrator uses the supplied media to install and set up the agent on the computer
- Tip
-
Because computers with the agent installed are automatically designated management targets, you must have one product license for each computer.
- Tip
-
You cannot use an installation set or distribution from the management server to install the agent on a computer running the UNIX operating system or Mac OS . For details on how to install the agent on a UNIX computer, see the JP1/IT Desktop Management 2 - Agent Description and User's Guide (For UNIX Systems). For details on how to install an agent on a Mac OS computer, see the instruction manual Agent feature for Mac OS.