13.4.1 Data to be collected during troubleshooting in a Windows environment

System log

Windows event log

N/A

Y

Process information

List of processes

N/A

Y

System file

hosts file

system-folder\system32\drivers\etc\hosts

Y

services file

system-folder\system32\drivers\etc\services

Y

OS information

System information

N/A

Y

Network status

N/A

Y

Host name

N/A

Y

Dump information

Problem reports and solutions log file

user-mode-process-dump-output-folder\program-name.process-ID.dmp

Example: jpcagtm.exe.2420.dmp

N

Common message log

Message log output from Performance Management (sequential file method)

installation-folder\log\jpclog{01|02}^#1

Y

Message log output from Performance Management (wraparound file method)

installation-folder\log\jpclogw{01|02}^#1

Y

Common message log (for logical host operation)

Message log output from Performance Management for logical host operation (sequential file method)

environment-directory^#2\jp1pc\log\jpclog{01|02}^#1

Y

Message log output from Performance Management for logical host operation (wraparound file method)

environment-directory^#2\jp1pc\log\jpclogw{01|02}^#1

Y

Configuration information

Each configuration information file

N/A

Y

Output results of the jpctool service list command

N/A

Y

Version information

Product version

N/A

Y

Historical information

N/A

Y

Database information

Agent Store service

• For Store version 1.0

  installation-folder\agtm\store\instance-name\*.DB

  installation-folder\agtm\store\instance-name\*.IDX

• For Store version 2.0

  installation-folder\agtm\store\instance-name\STPD\

  installation-folder\agtm\store\instance-name\STPI\

  The following files under the above folders:

  *.DB

  *.IDX

Y

Database information (for logical host operation)

Agent Store service for logical host operation

• For Store version 1.0

  environment-directory^#2\jp1pc\agtm\store\instance-name\*.DB

  environment-directory^#2\jp1pc\agtm\store\instance-name\*.IDX

• For Store version 2.0

  environment-directory^#2\jp1pc\agtm\store\instance-name\STPD\

  environment-directory^#2\jp1pc\agtm\store\instance-name\STPI\

  The following files under the above folders:

  *.DB

  *.IDX

Y

Trace log

Trace information for each Performance Management program service

N/A^#3

Y

Install log^#4

Message log during installation

All files under the %windir%\TEMP\HCDINST folder

N

Command information

Environment parameters file

installation-folder\agtm\agent\instance-name\jr3alget.ini

installation-folder\agtm\agent\instance-name\jr3slget.ini

Y

Trace information

N/A

Y

Timestamp file

N/A

Y

Storage file

• WRAP1

  installation-folder\agtm\agent\instance-name\log\ALERT

  installation-folder\agtm\agent\instance-name\log\SYSLOG

• WRAP2

  installation-folder\agtm\agent\instance-name\log\ALERTn^#5

  installation-folder\agtm\agent\instance-name\log\SYSLOGn^#5

Y^#6

Management file

installation-folder\agtm\agent\instance-name\log\ALERT.ofs

installation-folder\agtm\agent\instance-name\log\SYSLOG.ofs

Y

Command information (for logical host operation)

Environment parameters file

environment-directory^#2\jp1pc\agtm\agent\instance-name\jr3alget.ini

environment-directory^#2\jp1pc\agtm\agent\instance-name\jr3slget.ini

Y

Trace information

N/A

Y

Timestamp file

N/A

Y

Storage file

• WRAP1

  environment-directory^#2\jp1pc\agtm\agent\instance-name\log\ALERT

  environment-directory^#2\jp1pc\agtm\agent\instance-name\log\SYSLOG

• WRAP2

  environment-directory^#2\jp1pc\agtm\agent\instance-name\log\ALERTn^#5

  environment-directory^#2\jp1pc\agtm\agent\instance-name\log\SYSLOGn^#5

Y^#6

Management file

environment-directory^#2\jp1pc\agtm\agent\instance-name\log\ALERT.ofs

environment-directory^#2\jp1pc\agtm\agent\instance-name\log\SYSLOG.ofs

Y

System log

Data collected by using transaction SM21 in the SAP front-end software with the following conditions:

• User: Not specified

• Transaction code: Not specified.

• SAP process: Not specified.

• Error class: All messages

• Start date and time, end date and time: Time period in which the error occurred

For details about the system log, see the manual and Help for the SAP system.

XMI log

Data collected by using transaction RZ15 in the SAP front-end software with the following conditions:

• Interface: *

• Object: *

• Session ID: *

• External user: *

• Period: Time period in which the error occurred

For details about the XMI log, see the manual and Help for the SAP system.

Release and patch information

• Hardcopy of a screenshot of the window that is displayed when Status is selected from the SAP front-end software's System menu

• Hardcopy of screenshots of the following windows that are displayed from the above window:

  System: Status window

  System: Component Information window

  System: Kernel Information window

Developer trace

Developer traces in the SAP system that are collected if an error occurs during execution of a command provided by PFM - Agent for Enterprise Applications or in the Agent Collector service (dev_w*, dev_rfc*, and dev_rd files that are collected by using transaction ST11 in the SAP front-end software)