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JP1 Version 12 for Windows Systems JP1/Performance Management - Agent Option for Platform Description, User's Guide and Reference


11.2.2 Troubleshooting related to other problems

Check the phenomenon of the problem that occurred. If a message is output, check the contents of the message. For log information output by Performance Management, see 11.3 Log information to be collected for troubleshooting.

You might be unable to resolve an error by taking the steps described in 11.2.1 Troubleshooting related to hangs or abnormal shutdown or by referring to the chapter that describes troubleshooting in the JP1/Performance Management User's Guide. Also, an error other than those described in this section or chapter might not be resolvable. In such cases, collect the data needed to investigate the cause of the error and contact the system administrator.

For details about the data you need to collect and how to collect it, see 11.4 Windows-related data to be collected for troubleshooting and 11.5 Procedures for collecting Windows-related data for troubleshooting.