11.2.1 Troubleshooting related to hangs or abnormal shutdown

If the following phenomena occur when Performance Management is used, the problem could have been caused by the extended counter DLL:

• Even though the PFM Agent for Windows service is running, performance information is not collected.

• The PFM Agent for Windows service terminates abnormally.

• When the PFM Agent for Windows service is stopped, the KAVE05034-E error message is displayed.

In such cases, see the following information in the Microsoft Knowledge Base provided by Microsoft Corporation:

• The system hangs when the Performance Monitor starts or a counter is added

• Troubleshooting the Performance Monitor Counters

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