Hitachi

JP1 Version 12 JP1/Performance Management - Remote Monitor for Microsoft(R) SQL Server Description, User's Guide and Reference


7.2.2 Other problems

Check what events occur when the problem is encountered. If a message has been output, check the contents of the message. For details about the log information output by Performance Management, see 7.3 Log information.

If the actions described in chapter on troubleshooting in the JP1/Performance User's Guide and sections 7.2.1 Problems relating to the collection and management of performance data do not resolve the problem, or the problem arises in a different scenario, collect information to determine the cause of the problem, and contact the system administrator.

For details about the data you need to collect and how to collect it, see 7.4 Required troubleshooting information and 7.5 Collecting troubleshooting information.