7.4 Required troubleshooting information
If the actions described in 7.2 Troubleshooting procedures do not resolve the problem, collect information to determine the cause of the problem, and then contact the system administrator. This section describes the information you need to collect when an error occurs.
Performance Management provides the jpcras command to collect the required information in a batch. Use this command to collect information about PFM - RM for Microsoft SQL Server. In the following tables, the information that can be collected by the jpcras command is indicated as such.
- Note:
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The data collected by the jpcras command depends on the options specified when the command was executed. For details about the command options and the data that can be collected, see the chapter on commands in the manual JP1/Performance Management Reference.
- Cautionary notes on logical host use:
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When running in a logical host environment, Performance Management outputs logs to a shared disk. If the shared disk is online when you execute the jpcras command, the logs on the shared disk are also collected.
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To investigate the cause of a problem that occurred during failover, you will need information from before and after the failover. For this reason, you must collect information from both the executing node and the standby node.
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When Performance Management is running in a logical host environment, you must also collect information for the cluster software. Because Performance Management is started and stopped by the cluster software in a logical host environment, collecting this information allows you to check the behavior of Performance Management against the behavior of the cluster software.
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- Organization of this section