3.4.1 Checking the status of agents

You can check the status of agents by using the Agents tree icons displayed in the navigation frame of the Agents window.

Note

You cannot check the status of the group agent.

1. Log on to PFM - Web Console from the monitoring console Web browser.

2. In the navigation frame of the main window, choose the Agents tab.

3. From the Display format pull-down menu in the navigation frame of the Agents window, choose the display format for the Agents tree.

   • When User Agents is selected:

     User Agents (logged-on-user-name) is displayed at the root of the Agents tree.

   • When Products is selected:

     Products is displayed at the root of the Agents tree.

4. Check the icon displayed on the left of the Agents tree.

   Table 3‒1: Status indicated by folder icons

   Icon	Description
   	This icon indicates that all of the alarms in the alarm table bound to an agent under the folder are in normal status.
   	This icon indicates that no alarm in the alarm table bound to an agent under the folder is in abnormal status and at least one alarm is in warning status.
   	This icon indicates that at least one alarm in the alarm table bound to an agent under the folder is in abnormal status.
   	This icon indicates that no alarm in the alarm table bound to an agent under the folder is in Abnormal status or in Warning status and at least one agent is under monitoring suspension.
   	This icon indicates the operating status of the agents in the folder.#

   Note:

   The folder icon indicates the most severe status level among those of the agents in the folder. The severity levels starting from the most severe are: Abnormal, Warning, Suspended, and Normal.

   #

   For details on the icons that indicate the health check status of an agent, see Table 3-3 Health check status indicated by icons.

   Table 3‒2: Status indicated by agent icons

   Icon	Description
   	This icon indicates that all of the alarms in the alarm table bound to an agent are in normal status.
   	This icon indicates that no alarm in the alarm table bound to an agent is in abnormal status and at least one alarm is in warning status.
   	This icon indicates that at least one alarm in the alarm table bound to an agent is in abnormal status.
   	This icon indicates that the status of monitoring for this agent is Suspended.
   (when Display format is User Agents)	This icon indicates that the agent is unavailable for one of the following reasons: Service information for the agent was deleted, and the changes were applied to PFM - Web Console by the jpcconf service sync command As a result of changes to the business group configuration, the user no longer has permission to view the agent
   	This icon indicates the operating status of the agent.#

   #

   For details on the icons that indicate the health check status of an agent, see Table 3-3 Health check status indicated by icons.

   Table 3‒3: Health check status indicated by icons

   Icon	Description
   	Not Supported
   	Running
   	Monitoring suspended
   	Incomplete
   	Stopped
   	Unconfirmed#
   	Host Not Available

   Note:

   For details on the status indicated by each health check event icon, see 16.2.2 Checking operating statuses.

   #

   For details about how to respond to a Not Supported or Unconfirmed health check status for an agent, see 17.2.6(2) The operating status of a server or agent is Unconfirmed or Not Supported.

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